Nerusha S

Durban Concrete Fencing shocking workmanship and non trnasparancy in pricing!

Appaling customer service and failure to adhere to quote supplied. Non transparancy on pricing aswell pathetic business ethics displayed by sales representatvies who failed to communicate effectively. Upon site visitation sales rep was requested to replace complete front fencing of property. Sales rep then quoted from gate to gate leaving additional panels on either side if the gate which were a different pattern out of the wuote completely. Where as other competitor companies quoted accordingly using correct discretion to understand as a sales rep that it wouldnt make sense to have two different fences at the entrance of a property and that it would be benficial to sell a client on replacing all the fencing at once as this was my request. Upon request as to why the fencing on either side hasnt been replaced. Sales rep visited and advised if we would like to replace the sides and our reply was yes that was what was requested. Later to find out without being notified by the sales that he did not use discretion amd quote foe this accordingly. He failed to inform that there is additional charge. Upon completion, portions of fencing was crooked and not aced correctly. Poorworkmanship was displayed. Upon return to rectify this with another sub comtractor sent by this company to rectify their workmanship. I recieved ayou bl of close to double the amount as originally quoted. Upon meeting the owner to resolve the issue of poorbisiness ethics and customer service displayed by his staff. The owner defended the staff by saying that we should have understood this originally and he u derstand that jes stuff made an error however his only solution was a measly discpunt of R1300 on a job amounting to now R17000 which was originally quoted at R11000. This says alot about this organisation as other competitors offered exceptional service and displayed incredible understanding of the cusotmers needs and their industry with proper quotations and price transparancy. I do not recommed using this company as their business ethic and way of conduct is of a appaling standards and workmanship requiring a return trip to redo the original poor workmanship. Durban Concrete Fencing is a no go!