Bernard V

Road Lodge Centurion... Pitiful Expierence

On the 8th of Aug 2018, to summarize the most pitiful act yet experienced in my life. The booking was for the 9th and 10th of Aug, I send an Uber driver to collect a single document and drop it on the evening of the 8th a day prior to my arrival at RL Centurion . A single document, they refused to hold it at reception stating a policy... It's a private company your entitled to whatever you wish, but I find it demeaning that a single piece of paper can't be held at reception for 12h prior to a guest arriving. It's a minor thing that speaks lengths of customer service. Petty bs...