AV
Anne Z
Active since Aug 2018
2
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2 reviews34 months ago
Dragon Peaks Mountain Resort Accommodation.
We booked and paid for a Park Home Unit on the 12th June 2023. Booking dates 16 June to 19 June 2023. Anke was the lady assisting us in booking. She assured us that it is a clean unit as the booking was for our children with a 2 and 1 year old. We arrived at our unit and it was nothing like the photos on the website. The rooms were extremely small. The double bed just fitted in the one room. Not enough space to walk around to the other side of the bed. Only a bath and no shower as promised in the booking. The carpet in the room with the TV was dark. Only when the 1 year old crawled on it and his hands and clothes were black was it obvious why the carpet was black. In other words DIRTY. Needless to say we did not unpack and left to find other accommodation. They refused to refund us as the policy is NON-REFUNDABLE. At R1100.00 per night to sleep it is a total rip-off. I would not recommend this resort to anyone.
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93 months ago
3 x Fitbit Faulty Wrist Band
Third Fitbit with a bubbling wrist strap in two years. Replaced second Fitbit. Unable to replace current watch which was replaced 8 months ago as warranty/guarantee is not available once a replacement device has been received. Provided an explanation: "We'd like to share with you that we make sure that our trackers and bands are free from defect before they leave our warehouse, and are therefore expected to last for a long time. Cases related to wristband damages may arise from different factors like storage, temperature or weather changes. There are instances where the materials that make up the tracker are pushed to their limits which we could relate to your situation. Also, we assure you that all of the customers who have contacted us with regards to the same issue that you have experienced have been assisted." This is completely unacceptable and I would not recommend anyone to purchase a Fitbit. Why would anyone want to pay that kind of money for a product that does not even last a year.
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