Bonisiwe M

Worse Service

I am writing to express my frustrations with a recent experience I had at Benoni City VW. On Tuesday the 14th August 2018 I brought my car (2014 Polo TSI) in for a service at Benoni City VW for the first time. It was 105km minor service. First, I was a bit disappointed when I was told that a driver cannot drop me off at work in JHB city. I was then dropped off at home in Gelukdal which is 21.6 km from VW Benoni City. Later in the day a service adviser Mavis Manganyi called me to give me an update regarding the service and the findings. We then concluded the conversation regarding what can and what cannot be done on the car. At exactly 16:48 Mavis called me to tell me that the car is ready for a pick up and ended a conversation. She didn’t asked me whether I needed a pick up or how I am going to get to VW Benoni city since I was dropped off at home. I then got a lift from someone to take me to VW Benoni City to my shock that THE DOORS WERE CLOSED AND MAVIS WAS GONE FOR THE DAY. The security guard got hold of her mobile number & I called her and asked how on earth does she leave with my car inside the workshop and without handing over my car. The sales manager who was still in the building spoke to her & she drove back. She walked in & gave me such A HORRIBLE ATTITUDE, VERY IMPOLITE AND SHOUTED AT ME FOR BEING ANGRY AT HER. I couldn’t believe that she was shouting at me as a customer and the lady at the sales environment also witness the shocking site. Surely Mavis Manganyi does not know WHO THE CUSTOMER IS and have no respect for her job to leave a customer’s car inside the workshop after calling me at 16:48. How on earth was I supposed to get to Benoni City VW if she called me at that time of the day. Clearly she needs to go for customer service training and learn how to treat and value customers. She lacks knowledge and s****s to perform her duties. I honestly would never recommend VW Benoni City to anyone and would never set my foot ever again there due to this pathetic service. I suggested that one of them visit Barons Bruma and experience best customer service there and they will feel DIGUSTED by VW Benoni City. Dissappointed VW Customer Regards Bonisiwe Maseko