DV
Derrick Z
Active since Aug 2018
2
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2 reviews93 months ago
Insulated Trailer Worx, the worst, dishonest company I have ever dealt with. Paid R130k for a trailer and after 4 months no trailer. Not even a picture of it.
Refrigerated Trailer Worx The worst, dishonest company I have ever dealt with in my life. I ordered and paid R130 000 (including finance charges) for a 2 Ton double axel, refrigerated trailer with a freezer unit and a solar panel with inverter and batteries from Refrigerated Trailer Worx from Stephen Horn at the end of April 2018. He has a great website and his website claims (as he also does telephonically) that they have a lead time of +- 3 weeks from the date of the order and payment. Ironically before I placed the order I called one of his customers that said that they had a few minor problems but they received their trailer so I was not too worried at that time. He also never sent a single picture of the progress of the trailer despite me insisting on it. When it came to delivery time (I gave him an extra month) he assured me that the trailer is finished and that I can drive down from Kimberley to Cape Town to take delivery of the trailer on the 9th of July. On arrival, he claimed that the trailer had a problem with the inverter and could I stay another day while they fixed that and he insisted that he will cover that cost (which he did). I then stayed over to take delivery the next day. On arrival the next day at his business at Unit 5, Nr 16 Kaymore Street in Stikland, again he said that they are still busy with it, could I wait till lunchtime. Lunchtime came and went. I then insisted that he gives me the address of the solar people so that I could see how far this trailer is. He then gave all excuses on why it’s not possible and promised that he would deliver the trailer in Kimberley within 2 days. I left Cape Town without my trailer and his promises. Phone calls were made virtually every day and after a week he claimed that the transporter has the trailer in Gauteng but will deliver it in Kimberley. After I insisted that he gives me the address so that I can send people to physically look at it, he gave me a Cell number of the ‘so called’ transporter. No answer at that number despite numerous efforts. That date came and went, still, no trailer. Stephen Horn then claimed it would be in Kimberley the very next day (Friday the 24 July), as you guessed, still no trailer. I then told Stephen Horn that there would now be consequences as my business is now incurring losses because of him as I have to make alternative arrangements to get my product (Smoked Springbok and other game Carpaccio and products) to my distributors. He promised to cover the costs of that...apparently, he does this to all his other victims and never pays those costs of additional trailer rental etc due to his non-delivery. He then openly admitted to me a week ago that the trailer does not exist and that he lied to me and he apologised. He let me drive all the way to Cape Town, knowing full well that my trailer does not even exist. He then said that the trailer would be done in a week. That deadline is today the 6th of August. If Insulated Trailer Worx’ history is anything to go by, yes you guessed it, the trailer will not be finished, nor will there be proof of anything done and I will not receive it. Update: It is now the 17th of August, still no trailer or even a picture of it. Stay far away from this Stephen Horn’s business. It is dishonest, disingenuous and full of empty promises. He took my money gladly but it has been 4 months now and (29th August) and I still have NO trailer. I have the proof and I will not stop here. More than 15 other ‘victims’ have paid that price and I have been in contact with some of them. They have the same grievances. There will be no more victims from now on Mr Horn. It stops with me, justice will be served. Derrick van Zyl, Kimberley. My email is **********
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93 months ago
Insulated Trailer Worx. Fraudulent and dishonest. Stay far away from Stephen Horn! Leave him to me!
If there was a Sub Zero rating for this con artist, I would have used it. Refrigerated Trailer Worx The worst, dishonest and fraudulent company I have ever dealt with in my life. Stephen Horn conned me out of R130 000. I ordered and paid R130 000 (including finance charges) for a 2 Ton double axel, refrigerated trailer with a freezer unit and a solar panel with inverter and batteries from Refrigerated Trailer Worx from Stephen Horn at the end of April 2018. He has a great website and his website claims (as he also does telephonically) that they have a lead time of +- 3 weeks from the date of the order and payment. Ironically before I placed the order I called one of his customers that said that they had a few minor problems but they received their trailer so I was not too worried at that time. He also never sent a single picture of the progress of the trailer despite me insisting on it. When it came to delivery time (I gave him an extra month) he assured me that the trailer is finished and that I can drive down from Kimberley to Cape Town to take delivery of the trailer on the 9th of July. On arrival, he claimed that the trailer had a problem with the inverter and could I stay another day while they fixed that and he insisted that he will cover that cost (which he did). I then stayed over to take delivery the next day. On arrival at his business in Kaymore Street in Stikland, again he said that they are still busy with it, could I wait till lunchtime. Lunchtime came and went. I then insisted that he gives me the address of the solar people so that I could see how far this trailer is. He then gave all excuses on why it’s not possible and promised that he would deliver the trailer in Kimberley within 2 days. I left Cape Town without my trailer and his promises. Phone calls were made virtually every day and after a week he claimed that the transporter has the trailer in Gauteng but will deliver it in Kimberley. After I insisted that he gives me the address so that I can send people to physically look at it, he gave me a Cell number of the ‘so-called’ transporter. No answer at that number despite numerous efforts. That date came and went, still, no trailer. Stephen Horn then claimed it would be in Kimberley the very next day (Friday the 24 July), as you guessed, still no trailer. I then told Stephen Horn that there would now be consequences as my business is now incurring losses because of him as I have to make alternative arrangements to get my product (Smoked Springbok and other game Carpaccio and products) to my distributors. He promised to cover the costs of that...apparently, he does this to all his other victims and never pays those costs of additional trailer rental etc due to his non-delivery. He then openly admitted to me a week ago that the trailer does not exist and that he lied to me and he apologised. He thus knowingly let me drive all the way to Cape Town and incurring costs, knowing full well that my trailer does not even exist. He then said that the trailer would be done in a week. That deadline is today the 6th of August. If Insulated Trailer Worx’ history is anything to go by, yes you guessed it, the trailer will not be finished, nor will there be proof of anything done and I will not receive it. Update: It is now the 17th of August, still no trailer or even a picture of it. Stay far away from Stephen Horn’s business. He is dishonest, disingenuous and fraudulent. I have all the proof and I will not stop here. More than 15 other ‘victims’ have paid that price and I have been in contact with some of them. Many of them still have had no recourse. There will be no more victims from now on Mr Horn. It stops with me, justice will be served. Derrick van Zyl, Kimberley.
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