Rose L

*****ulent Presentation by Leisure Travel International

We went to a presentation on 28th January 2025 by Robert and Devin in Cape Town, and signed up for the full package. The login email was sent to me on 6th February 2025 and was NOTHING like what was presented. I immediately CANCELLED my contract the same day (within the legal cooling off period) and requested a full refund. On the 25th February 2025 they promised to set me up with a different website so I could do my own bookings (one of my stipulations at the original presentation) and eventually emailed one of their agents login details on the 25th March 2025 (not acceptable, as I wanted my own login) to their RateHawk website, to which I said I would check out, before confirming acceptance thereof. After proving that they are NOT cheaper than Bookings.com )or any other booking site) I again insisted that my contract is cancelled and that I receive a full refund. No response. Since then I have sent follow up emails requesting the cancellation and full refund on 4th April, 15th April, 12th May, 23rd May, 19th June with NO RESPONSE. I phoned 3 times during this time, and left messages for Karen Oelofse to phone me back - to date she has not. In desperation, on 14th August I went to their offices in Somerset West where the whole office knew who I was and my story. Tercia on reception put me on the phone with Karen (who is in the PE office) and Karen then gave me many excuses trying to justify herself, but then said she'd send my emailed requests for cancellation and refund onto higher management. She emailed on 14th and 15th August to say she is awaiting feedback. There has been no feedback. I then emailed the Director, Andre Claasen, on 20th and 25th August - no reply from him either. THIS IS BEYOND FRUSTRATING. I am contacting my lawyer now, as what they have presented is *****. It has been 6 months now since I cancelled and requested a full refund. I now see from the Hellopeter reviews that I am not the only victim.