Sergio L

Your Service represent your BRAND, Cellspot!

I was called by an agent called Sandiswa at 3.29pm on 23/08/2018 to take up a cell phone contract. I was told there is 3 offers that is offered to me of which I wasn't aware of the brand and on the call googled the cell phones to have an idea of how it looked and the features. I was hesitant at first but the consultant was friendly and she pushed for a sale and as a sales person myself I aim in treating clients fairly on each and every call. I then proceeded with the application, T&C was read to me and I provided banking details - as I was going to proceed with the sale. As we came to the part where she requested my work address I posed the question if I can have 24 hours to think about the offer as I would like to make an informed decision and just find out by a friend if my current cell phone is better than the offered one, which I believe each client has the right to get time to make a informed decision. I was told , and I quote "so you just wasted my time as I could of made another sale while I was wasting my time talking to you, You told me you want it and now I just wasted my time" !!! My reply was as a customer you have no right to speak to me like that - ALREADY NO TCF! I told her to provide me with her contact details so I can contact her, she gave it in a way I was about to swear her out, but ended up being calm and obtained it and then I asked for the name of the manager she then said, Ashley no surname, and I asked the contact number, she said I don't know it appears on your screen you can see there - again no TCF! I was never so disgusted in my entire life and if this is the service that is given from the consultants of Cell spot, then I WANT ABSOLUTELY NOTHING TO DO WITH THAT COMPANY AT ALL!!!!!