AR
Alex R
Active since Mar 2009
2
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Reviews
2 reviews47 months ago
Extremely bad customer support
Customer service is truly pathetic. Apart from a sales callcentre that always handles (sales-only) calles immediately, the only real support channel is a Whatsapp chatbot with hidden menus to access real humans. When I required human assistance, it took 20 hours for a human to actually respond on the Whatsapp support ticket. Other issues: invoice line items are not detailed, my first invoice was a lump sum that was higher than my monthly subscription was supposed to be. Why? I have no idea, the invoice doesn't say. Also, when I signed up, there was a special discount for the first three months, but that discount was never applied to my first three invoices. This is a truly awful company to deal with.
0 replies
64 months ago
Fraudulent - Gym Pro Fitness (www.gymprofitness.co.za)
I confirm the other reviewers - FRAUD! I ordered a rower, paid the proforma invoice and never heard from these people again. The address that sent me the proforma invoice is info@gymprofitness.co.za. The fraudulent website is http://gymprofitness.co.za/
0 replies
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