Romaine N

Make Up by Khadija Patel

I would like to share my experience at Radiant Image with the owner Khadija Patel so people don’t make the same silly mistake I did! I enquired on bridal makeup services for next year, to my amazement Khadija replied to me instantly and because of all the great reviews I received from others I was really excited she asked me to call her the next day, which I did and we spoke for about an hour, she advised me how busy she was taking next years bookings and that to secure the date I wanted I should pay her in full and if I am unhappy after the trail she would refund me, she also advised me that I should go on her site and and read the terms and conditions which I had also done, and it stated if you are unhappy after the trial you will receive a full refund, the site has now be changed! After my call she sent me a WhatsApp with her banking details and the amount I should pay and told me I would receive a email from her PA with a invoice and terms and conditions, I paid her half the amount she wanted which was r3200 after which I never received any correspondence from her or her PA. I did however receive WhatsApp messages to make the rest of the payment, I then asked her about my trial which I went for, on the day of the trail I showed her a picture that I liked and she said it was very easy and she could do it. She then used concealer under my eyes and on my forehead and chin with a little bit of foundation which was not put on my entire face and which didn’t match my skin tone, lip colour that I wanted was ignored and I also told her I don’t want under eye liner however she did what she wanted! On the day of the trail she told me that the make up will be really bright and I should wait for 2 hours for it to set and my lip colour will also changed to what I wanted but has we was speaking she then said she cannot send me home with the make up and she has to remove it after she does it which I objected to cause earlier she told me I need to see how it looked after 2 hours. I went home was unhappy and sent her a message she then refused to pay me back and she said she doesn’t have access to her bank account only her accountant has access and that he will make a decision if I will get my money back or not! I told her to subtract her trail money and pay me back the rest but she refused to do so and blocked me from WhatsApp!! Guys if anyone wants to use her please don’t make the same mistake I did and pay her in advance rather go in for a trial before making payment!!!