AM
Anneliese M
Active since Sep 2018
2
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2 reviews85 months ago
Don't do business with the De'Longhi group
It took De'Longhi 2 months to do a simple a repair on my coffee machine. I'd call to get updates and staff would have no idea were my machine is. When you call and they don't feel like talking to you, they'll simply pick up the phone and put it back down in your ear. Staff would promise to call you back and wouldn't deliver on that promise. On top of that they charged me an completely unreasonable price. Totally 2.5 gran, half of the invoice was allocated to a plastic valve. The same amount was charged for an entire new grinder. I strongly advise you take your business elsewhere - avoid De'Longhi and their subsidiary's products. Their service is the worst I've ever experience
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92 months ago
Destruction of property
On or about Monday, 9 July 2018, I handed in an oriental carpet that is a family heirloom of mine, for dry cleaning by yourselves. It is clearly displayed on a sign in your shop that you specialize in the dry cleaning of carpets (Please see attached as “Annexure A”). Upon handing in and payment I received the attached invoice (“Annexure B”), so I only noticed the disclaimer on the back of it (“Annexure C”) long after I left the carpet with you in the shop. No-one drew my attention to this disclaimer before the carpet was handed in, as required by Section 49 of the Consumer Protection Act - in a conspicuous manner and form that is likely to attract the attention of an ordinarily alert consumer; and before the earlier of the time at which the consumer enters into the transaction or agreement, or begins to engage in the activity. I was informed that the carpet would be ready for collection on Wednesday, 11 July 2018. Upon arrival on said date, I was told that you were still busy with the carpet and that I would be notified per sms when it is ready. The Wednesday thereafter, 18 July 2018, after not receiving any feedback per sms as promised, I phoned the shop and were told once again that the carpet was not ready for collection yet and that I could come and fetch it on Friday, 20 July 2018. As a consumer, in terms of Section 54(1)(a) of the Consumer Protection Act, I had the right to timely performance and completion of services and timely notice of any unavoidable delay in the performance of the services. Section 19 (2) also clearly states that unless otherwise expressly provided or anticipated in an agreement, it is an implied condition of every transaction for the supply of goods or services that the supplier is responsible to perform the services on the agreed date and at the agreed time, if any, or otherwise within a reasonable time thereafter. The period of time between me dropping off the carpet and finally getting it, was not reasonable. Upon collection of the carpet on Friday, 20 July 2018, I had to point out to the lady who were working at the front desk which rolled up carpet was mine. The owner’s son carried the rolled up carpet to my car. Later that night, after putting the carpet back in its place in my house, I noticed with shock the large damaged patch on the one corner of the carpet (See “Annexure D”). The carpet was clearly damaged during the cleaning process and repaired very poorly without any mention of it to me. Section 54 of the Consumer Protection Act mentions that the consumer has the right to performance of the services in a manner and quality that persons are generally entitled to expect; the return of any property or control over any property of the consumer in at least as good a condition as it was when the consumer made it available to the supplier for the purpose of performing such services. According to the Act, if a supplier fails to perform a service to these standards, the consumer may require the supplier to either — remedy any defect in the quality of the services performed or goods supplied; or refund to the consumer a reasonable portion of the price paid for the services performed and goods supplied, having regard to the extent of the failure (the damage caused). The next morning, Saturday, 21 July 2018, my husband and I returned to the shop with the damaged carpet. I informed the owner of the damage to the carpet, of which you were unaware. The owner said that it could have been damaged before it was brought to the shop. Attached please see an image (“Annexure E”) of what the carpet looked like before it was damaged. The owner said that you will not accept liability and that this could happen if the carpet had a loose thread before it was put into the machines you use during the cleaning process. I asked the owner whether they would be able to fix the carpet properly, to which was replied that it cannot be fixed, as you do not have the correct material or colour to do so. I was informed that there is nothing that can be done about it and that no drycleaner would accept liability in a similar situation. I believe that Four Seasons Dry cleaners acted negligently with the carpet and this resulted in the damage. The owner’s son asked me as if I read the back of the slip (referring to the disclaimer at the back of the invoice (“Annexure C”)), which I only saw a few days after handing in the carpet. After this myself, the owner and his son got in a verbal argument and the owner told my husband and I to leave his shop and never come back. My husband took the carpet and left the shop, while I still stood there in shock by how we were being treated for trying to meet in the middle and find a solution for the damage that was caused. This happened in front of other customers in the shop. I was informed by the owner that you do not need me as a customer, as you have thousands of customers. I was also informed that you have surveillance cameras and that you would be able to replay everything, to which I replied that that would be a good thing, as I did nothing wrong. I asked the owner’s son as if he could at least tell me where to take the carpet to be mended properly, to which was just replied “no.” At this stage I informed the owners that I will consult with my attorney and send you a letter, to which was commented that I was being threatening and that we can do it through attorneys as you have “lots of money.” I walked out of the shop and decided to take photos in case any evidence might be needed. When the owners realized what I was doing, I was yelled at that I was not allowed to take photos in or around the shop - they ran out of the shop behind me and started taking photos of me as well as my car and number plate – I felt threatened and believe that this comes down to unconscionable conduct. Due to poor service and negligent behavior, my family heirloom was damaged badly. I therefor request that you take responsibility for the damage that was caused to the carpet and carry the costs for repair thereof, as it cannot ever be replaced. I expect feedback within 14 days hereof, after which the matter will be referred to Hello Peter, and if they are unable to resolve this, the Ombudsman for Consumer Goods and Services and/or The National Consumer Commission, without any further notice to yourselves.
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