LR
Lisa R
Active since Sep 2018
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Formal Complaint Regarding Unfair Billing and Income Assessment by Discovery Medical Aid
I have been a member of Discovery Medical Aid for the past six years under the KeyCare Plus option. Throughout this time, I have had minimal issues, largely due to the fact that I rarely utilized the medical aid. In 2024, I received a notification requesting that I update my income details, with the warning that failure to do so would result in my contributions being adjusted to the highest income band. I promptly submitted the necessary documentation, and was informed that it had been received. There was no further communication from Discovery regarding any issues with my submission. As my contribution increased in January 2025, I assumed that the income update had been processed correctly. However, in March 2025, I received a sudden and unexpected invoice amounting to R9,200. This was said to cover contributions from February 2025 to the present. Upon contacting Discovery, I was told that my income update had not been received, despite it clearly reflecting on the Discovery app where it had been uploaded. I then resubmitted the documentation and followed up via the call centre, only to be advised that the R9,200 contribution was indeed correct. I queried this, as my basic salary is under R13,000 and should not place me in the highest income band. I was then informed that Discovery includes commission earnings in its income assessment. I raised concerns about this, as commission is not guaranteed income—it varies depending on performance and target achievement. It is worth noting that Discovery appears to be the only medical aid provider that calculates premiums based on total earnings, including variable commissions, regardless of consistency. Even after submitting a year’s worth of payslips and income summaries, it was clear that my average earnings did not justify placement in the highest contribution bracket. Due to this, I was left with no choice but to cancel my membership and move to Momentum Medical Aid, which now charges me R2,700 per month for a plan with comparable benefits. This experience has left me extremely disappointed in Discovery’s practices. It seems that call centre employees—who often rely on variable income—are unfairly penalized by a rigid income assessment policy, despite minimal usage of the medical aid itself. As a result of Discovery’s lack of timely communication and incorrect income classification, I am now liable for two months of backdated contributions, which were initially covered by my employer but have now been charged to me directly. Had I been properly informed or alerted in time, I could have cancelled my membership before the annual increase. Instead, I was issued a backdated bill with no opportunity to dispute or prevent the charge. This entire experience reflects a lack of empathy and fairness on Discovery’s part. I trusted that my income would be assessed appropriately and that my documentation would be handled with care. Unfortunately, that trust has been broken. I hope this feedback will encourage a more transparent and compassionate approach toward income-based contributions, particularly for individuals in commission-based roles. I would like a review on this and a fund to the difference in payment from Jan to the increased amount in Feb and March due to Discovery's lack of providing information on time or i will be forced to pursue this with a law suit as i have been unfairly deducted by Discovery.
406 replies
37 months ago
They Just Refuse To Cancel
This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022. My contact number is 0614655201 should you need to contact me which you do have on record, but it seems that your consultants refuse of call me the main member they call my dad instead. MY REFS FOR CANCELLATION ARE BELOW AND I REQUEST ALL CALL RECORDINGS OF MY CALLS TO YOUR DEPARTMENT WHERE I WAS ADVISED MY VITALITY WAS CANCELLED. I sent a mail to change the plan on the 11-12-2022 , ref no. WRefNo#9222530653#- -MailRef#2766239034#- I had no call nor any feedback so i then sent another mail to cancel on the 23-12-2022, ref no. 21004624779931 -MailRef#2775138440#- (Still no response)
159 replies
80 months ago
Theft & False advertising
On December last year I had booked a family holiday away to Umfolozi River Lodge and Bird Park. Firstly there was false advertising on their website in which it painted this beautiful picture about the place which included everything upon requesting the quote I was told that the payment will be R7000 in which was agreed on a debit payment. On arrival at the place, only to find out that it was the total opposite of what was advertised and there where worms on the bed and no facility to drink water except for a bathroom and toilet, I then spoke to the person in charge and demanded a refund due to the mislead on their advisting and was told that they will only refund my money once the owner was back I then asked for a print out of which the debit was done and get another shock of my life to see that they had debited me R10000 when I had questioned it no one had answers to give me. I left I returned home and all was cancelled I was awaiting a call from the owner and a full refund. 2 Months had passed when they had refunded me R4000 upon calling them I was told that I would have to wait for the 2nd owner as the lodge was owned by two people. Its now been 9 months and I have not received my money or a call from the owner. This is pathetic and I demand feedback regarding this I will not leave this and I will take this up further should I not receive the balance of my money that these guys have stole with any permission.
0 replies
81 months ago
Payment Theft
On the 16-08-2019 I had gone into the Nando's restaurant at the workshop in Durban central, upon purchasing a meal from the restaurant I had swiped my card for payment in which the manager at the time did the swipe and advised me that the card declined and was not given any slip stating the decline, however I paid cash upon returning to work I pulled out my statement which shows that the money has gone off successfully and the payment was approved. I then returned to the restaurant on Monday the 19-08-2019 to show them the statement upon giving them the statement they went back and checked and advised me that there was an error on their side and the payment did go off I was assured that this will be sorted out and was asked to return the next day for a refund. Upon my return the next day which was the 20-08-2019 I was told that they can only do an EFT into my account for the cost of the meal I immediately refused this and asked who would cover the bank chargers for this eft and was given no response all I was told was to come back again the next day. Its now the 22-08-2019 and I am still getting a whole lot of stories from the restaurant and have not yet gotten my money back nor have I been compensated for the time wasted in which I had to keep going back for the past 4 days this is unacceptable and I demand a cash refund and compensation for my time wasted running back and forth to the restaurant it seems as if this is being done to other people without them knowing is this the kind of business you guys run.
210 replies
83 months ago
Poor Service - Hyundai Balito
I had purchased a Hyundai I20 1.2 Motion 2 months back, upon purchase of the vehicle I was not made aware that there where bad scratches on the front and back of the car, the car would not take reverse and there was a crystal fusion done on the car which the expense was added to my premium. I had queried this with the dealership in which I had purchased the car from and up until today I have gotten no joy out of the complaints I have brought up. The vehicle was sent back to the dealership in which they had sorted out the scratches on the front and back of the car by adding white paint onto it the lights where replaced and according to the dealership they had put in a new gearbox they car was given back and after test driving it for a day the car is now not selecting any gears and we are unable to use the vehicle we have left the car at the nearest Hyundai dealership which is the Umhlanga branch and have not gotten any feedback. The service I have received from Balito Hyundai dealership is pathetic and poor I am not willing to take back the car I either be given a new car or be refunded the money that I have paid to my premiums all this has been a breach of the contract that was signed with the dealership.
0 replies
87 months ago
Debt Collectors Harassments
I had taken out a loan with Electric Express some years around 7 years id say in which i was paying every month until the company had liquidated i had not been contacted or received any form of communication in which to say that there was another company that took over or to where i now needed to pay the outstanding balance of R2000. Its been years and i now receive a call from a DMC consultant demanding i pay them R10 000 for this account. They had sent their consultants to my previous residence claiming to see me with no ID documentation of who they where they where given my cell number and asked to contact me as i no longer live there, upon this i had a female consultant watsapp me and harass me on whatspp. With all due respect i do not think i am liable for the outstanding balance of this loan as i was not made aware of the company closing down nor was i asked to pay the outstanding amount to any other company. Please can this be sorted out as this debt was supposed to be null and void due to it being over 5 years you guys cannot be claiming from me now this was supposed to wiped out as of the new law.
105 replies
92 months ago
unable to use card
I opened up an elite account 2 months back online, I was sent an sms to pick up my card at the branch in gateway where they had they sorted everything else that needed to be done and my card was handed to me. I then tried using the card and it stated that there are no accounts linked to the card. I had went into the branch at gateway where one of the consultants assisted me and advised me that everything was fine I again tried to use my card a few days later and it gave me the same error I called in to the customer care department which advised me that there was a stop on the card and they had now resolved the issue, a month later and I try to use my card again and it gives me the same story I called back to the callcentre and with no joy they advised me to go the branch which I had done yesterday and they told me that there is still a stop on the card and will be resolved its a day now and still nothing has been done about this these guys have been making me run around to get this resolved and still it has not been sorted, I am not going to pay bank chargers on an account that has not been sorted out for the past 2 months, I need to use my account as I get paid into that account and need to withdraw for bills that need to be paid is std bank going to stand responsible for the late payments???? I am ****ed with the service I have received and want this sorted out immediately
420 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)