Yolandé Smit

Bad service is apparently the client's fault

I contracted Deon from Help 247 Pool repairs to fix/replace my swimming pool pump. I paid over R15 000 as there was apparently also a problem on the suction line from the pool. 1) There was a problem with the original installation and the pump was still not working - Deon Marx promised his team will come back - every single promise for 2 weeks were broken with NO calls or communication to say sorry we can't come. NOTE that it is still not fixed and he once again missed 2 promised times that his team would come. He did not contact me to say sorry he can't come or communicated in any way when he will be able to come and fix his mess. 2) He overcharged on the original invoice and was aware of this since 21 September, reminded 1 October and 6 October and 9 October and 10 October and he still has not communicated to me what he intends to do or when he will pay back the money he enriched himself with at my expense. 3) Given the above, I kept on phoning him to fix the problems and pay back my money. He told me I am crazy for keeping on phoning on these issues and blocked me. I don't think I am crazy to want the service I paid for nor to want my money back that he is unlawfully keeping (as he did not provide the service he invoiced me for) Do not do business with help- 247 pool repairs or Deon Marx. He is unable to take responsibility for his lack of service or thievery and tries to make you feel as if you are in the wrong persecuting him.