Burhan K

IMPERIAL HONDA WESTRAND-WORST AFTER SALES SERVICE!!

I purchased a NEW Honda CRV from IMPERIAL HONDA WESTRAND in JAN 2018, AARON RUITER was my Salesman and he offered me the best service! Upon purchasing the vehicle I requested Honda Westrand that when my vehicle is due for a service I need a courtesy vehicle as my Job does not allow me not to be mobile. I called Honda West rand on 27th Sept 2018 a week in advance to arrange Booking and ensuring I get a courtesy vehicle, a young gentleman by the name of Andre assisted me, he was professional and articulate, he made sure everything was in place the day I took my vehicle in, which was the 2nd October 2018. I informed Andre that I have a busy day today and that I will inform him of my whereabouts I don't guarantee I can make it back in time. at 4:45pm I get a call from Service Advisor asking me of my whereabouts, I informed her I cannot not make it back in time and that I will be there tomorrow morning at 8:00am, she assured me my vehicle will be parked safely. 5 Minutes later Andre calls me and asked me the same question, I explained the same to him. at 17:05pm Maxine calls me, saying that she did a favor and kept her promise and that she wants the vehicle the same day! I explained to her that I am unable to come as its already past 17:00pm and that I will come tomorrow, she rudely says no matter what happens even if it means they have to wait whole night they will, but the vehicle must be back today! I was very Upset, I purchased one of Honda Flagship Vehicle not just a Cheapie! I had to than make arrangements with my driver AFTER HOURS!!!! to take the "COURTESY VEHICLE" to the dealership!!! My experience may differ with other clients But i feel when you purchasing a NEW VEHICLE they go out of there when it comes to AFTER SALES, THEY ARE PATHETIC!! UNREASONABLE!! Its been fours day and I am still waiting for my Invoice to be emailed and that i found a loose bolt in the rear seat, I informed Andre the same day, until now I am waiting for feedback!! I hope my car was Service as per HONDA SA guidelines!!