DT
Donelle T
Active since Oct 2018
2
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2 reviews82 months ago
Unreliable and false promises
At 7:35 this morning I called this company to request assistance with repairing my garage door. I spoke to Leslie who said not a problem my team will be there before 12:00. I was surprised and impressed that I could be assisted on the same day. At 11:40 I called Leslie to ask when the team is expected to arrive. He said not to worry they should be at my home shortly as they had just got onto the freeway. At 13:13 I tried calling again as nobody had arrived and I was concerned that they had got lost. I got voicemail. At 14:00 I tried calling Leslie again but unfortunately once again the call went to voicemail. Needless to say nobody ever pitched up to assist me with the garage door. If Leslie had not made false promises I would have found somebody else to assist me. Think twice before you make an appointment with this company. You could be wasting your time waiting for somebody that never pitches.
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92 months ago
Warranty not honored by MC Roofing - Bertus Nieuwoudt
My husband was terminally ill and was concerned that should something happen to him he would not want me to battle with maintaining the roof on our house which was dated and required constant maintenance During December 2018 MC Roofing completed the installation of a new roof at my home in Meyersdal. The entire project that was quoted on was to remove the existing Everite slate and replace it with corrugated roof sheeting. Ensuring that waterproofing was completed properly was part of the project. On 15 December 2017, my husband climbed onto the roof to inspect the work done. He sent Bertus a message on 15 December stating that he was very disappointed with the waterproofing that had been done. On 20 December 2017, Bertus met with my husband and I at our home to discuss the problem we were having with the waterproofing. Due to the fact that my husband and I were going away for the festive season and nobody would be around to give access to the property, it was agreed that Bertus will come and finish off the waterproofing in January 2018. On 18 January 2018, the waterproofing was done and my husband sent Bertus a message to thank him and stated that he was going to inspect the work on the weekend. On 24 January 2018 my husband sent Bertus a message to say the roof is still leaking. On 29 January my husband sent Bertus another message to say there is a new leak. A photo showing the water on the floor in the entrance hall was included in the message as the leaking was excessive. Bertus responded to say that he will come and look when the weather clears. On the same day my husband advised that the final payment as per the agreement had been made. I did not agree with the making of the payment but my husband said Bertus was a nice guy and i should be more trusting. Subsequent to the payment, my husband tried to make contact with Bertus on many occasions to come and sort out the leaking roof but to no avail. In April 2017, my husband finally made contact and Bertus eventually sent one of his employees (Jan) to our home to see what the problems were with the waterproofing. My husband had terminal cancer and was in and out of hospital during this time. I spoke to Jan face to face and he advised me that he needed additional flashing as the waterproofing around each skylight is sagging. He said that the water collects there and then leaks into the house. On Wednesday 4 April Bertus advised that he had ordered the goods to fix the waterproofing and he would see us on Friday 6 April 2018 to do the repairs. Nobody arrived and after many attempts to contact Bertus, on 8 May Bertus finally responded to a message my husband had repeatedly sent him. On 10 May Bertus committed to give my husband a call on 11 May 2018 to discuss the waterproofing and the leaks as he said he was coming to Johannesburg. My husband responded to say that he unfortunately would not be available to as he had chemotherapy the entire day on Friday. The agreement was that you would call on the Monday. On Friday it was decided that my husband was too ill to undergo chemotherapy and it was postponed to the Monday. My husband then sent Bertus a message on the Sunday to say that he was not going to be available on Monday14 May 2018. Bertus responded to say that he would advise when he is back in Johannesburg again. On 23 May and 24 May my husband sent Bertus messages to say that he should please not forget about us. Unfortunately shortly thereafter my husband was admitted to hospital and passed away on 16 June 2018. I have been manning his phone for any communication from Bertus and I have tried to call Bertus from both my and my husbands mobile phones but it appears that Bertus has blocked these telephone numbers. On 24 August I managed to make contact with Bertus using a land line and on 27 August he came to my home to discuss the leaking of the roof in the following areas: Entrance hall 3 x skylights Entrance hall pa****t wall Main bedroom dressing room skylight Garage Eve Outside room - both outer walls and above electrical main switch box Bertus said two of his employees will be made available the following week to complete the required waterproofing. To date I have still not heard from Bertus Nieuwoudt. He has blocked my telephone numbers and does not respond to my numerous emails. I need to sell our home as I am no longer in a position to afford the upkeep. The warranty received from MC Roofing is pointless and the integrity of Bertus is questionable. Bertus Nieuwoudt took advantage of a sick dying man and I do wonder how he manages to sleep at night.
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