TR
Tracy R
Active since Oct 2018
5
Reviews
0
Industries
Reviews
5 reviews26 months ago
False advertising on MTN Internet contract
We were excited to take out an internet contract with MTN as it seemed ideal and we were also as a bonus promised a R1000 voucher for Makro. That never worked. But that is not the major issue. We were never told that with a month to month contract we have to pay a month before , not behind like a mobile contract. Due to this we didn't not have internet for Feb month. After paying and paying amounts that MTN said we owed we were informed via email and the consultants at George Mall that Feb payment will be taken for March account and we would have internet. This has not happened and we been struggling to connect for March. We thought it was the modem, they changed the settings, after days of being on the phone with consultants they said to bring modem into the shop, which is difficult for me to do as I have cancer in my spine.. but I did it and we went in. It worked in the shop at George garden route Mall. We get home and plug it in and nothing, still no internet! So back we go to messaging and voice noting. They then said out tower in our area seems to be a problem. I then got an email from MTN saying we won't have internet for march as we paid late... When they confirmed on email last month that Feb payment received is for March and will have internet. We were told to pay on the 4th of the month, which we did for Feb and March but in the email they now say we should have paid on the 1st. This has been a very stressful and painful process with MTN, so much so that we will be canceling our contract. Now to do this, we have to hand in the modem and all cables, we will then again not have internet for the cancellation month.. but need to pay for it. This is false advertising and very disappointed in MTN after being a client for years. I am sure I have left alot of info or conversation. There was so many and was really happy with the 2 consultant that tried their best to help but they can only do so much!
0 replies
38 months ago
FULL DEPOSIT NOT REFUNDED - NO PROOF WHY
This leasing company also did not refund half of our deposit. No 'cleaning service' receipt or proof that they 'painted ' out the flat. They have not sent proof that they paid someone to do the cleaning or painting. We are also not in the same town as the company and cant go to their offices to personally request these documents or our deposit back. Communication is via email This money is desperately needed and seems they never reply back or actually care. SHAME ON YOU!
0 replies
38 months ago
Deposit money not refunded in full
They dont deserve 1 star! This leasing company is known to not refund people deposits as per the reviews on their website. It's been 22 days and they only refunded R4600, short changed us with R4000. When asked for receipts for the paint work and cleaning done but as till now there is no proof! We have pictures of what the place looked like before moving in as they did not do an inspection. So the money they took off was not valid but still they are not refunding us the balance. I am in remission from cancer and cannot find a job, this money is needed. But seems they dont care 💁♀️
0 replies
47 months ago
MTN shame on you!!
I am so disappointed in MTN and have been trying to cancel my mobile number since Sept 2019 when my contract was supposed to expire. I left the country 1 month before my contract expired and they would not help me, I was told to give a letter to my son and MTN will cancel it.. no surprise that it was not and we still trying to cancel it 3 years later and the sim and number has not been used as I have the sim card abroad. I was diagnosed with cancer Nov 2020 and with treatment cost could not send money home to help my son pay for the MTN bill, he is now a few months behind and his number is linked to mine.. no brainers that they have now blocked his number. Shame on MTN for continuing with contracts after the 2 years are up and not assisting us to cancel when we requested it. Even after I explained to the MTN staff I will be out of the country and cant do it personally, he said it was no problem and to send the letter in. Which I did and my son made numerous personal visits to the branch. How can MTN charge for a contract that has expired and not been used since Sept 2019!!!
134 replies
91 months ago
Disappointment in Capitec foreign exchange
I have been a client with Capitec for many years and have always referred people to them. In August 2018 I emigrated to Bahrain and before I left I spoke to the Port Elizabeth branch in Green acres and they said it would be no problem transferring funds from Bahrain. 29th September was my first transfer which I did with a financial company. I was told it would take a bit longer the first time, about 3 days... it is now the 10th October and the financial company in Bahrain has assured me the money has arrived at Capitec in SA, but nothing is reflecting in my account. I have sent 3 emails to the Garden Route Mall branch, my son has gone personally to this branch and was told sorry but you have to call or email. I have heard nothing from Capitec and because of this my debit orders have bounced. I cannot phone or go to the bank myself and am very frustrated as I was told by their employees there would be no problems. How can Capitec disappoint me now after all these years?... I am one unhappy client.
315 replies
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