Active since Oct 2018
Extremely disappointing experience. These painters caused damage inside my house while carrying out the work. Multiple blinds and toilet seats were broken, showing a lack of care and respect for the property. When this was brought to the owner’s attention, there was no response, no accountability taken, and no apology offered. Despite repeated attempts to address the issue, the matter was not acknowledged by the owner. The damage was eventually repaired through one of the employees, rather than through any action or responsibility taken by the owner. To date, there has been no communication or apology from the owner regarding the damage caused. Unprofessional conduct and poor customer service. I would not recommend this company to anyone expecting accountability and care in their home.
I used your service on Friday and I am extremely dissatisfied with the result. I explained everything to the lady and asked her to iron fold and pack away the clothing. That was just left on the bed and some of it folded and not ironed. The towels were all over the floor outside when we came home because no pegs were used. I gave her my phone number to watsapp me if she needs anything or to ask me anything. She told me that she will be done at 4pm , so I organised for my boyfriend to leave work early to let her out. When he queried about the washing she said she didn't have enough time. To top it off the bedding in the main room wasn't put back on after I told her that I needed that put back on. (i did the washing for her beforehand , took the bedding off the 1 bed. (The other 2 bedrooms didn't need bedding changed) hence she had more than enough time! I asked for a refund and all you can do is give me a 3 hour voucher! Please can you tell me why I want to use 3 hours and for what, especially for such a disgraceful service! I will not recommend you to anyone ever!
I would like to log a complaint against Lucy! She is incredibly rude and has no telephone etiquette whatsoever! This is the second time that I spoke to her. She is horribly rude. I am unable to recieve OTP's from Getbucks only and she completely brushed it off and refused to help me and said my phone is broken. She has no knowledge what brand of phone I own or anything. How you can employ someone like her is beyond me! Disgusting to say the least!
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