NT
Nicole T
Active since Oct 2018
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Review: Extremely Poor Redress and Communication from Discovery Health
I am deeply disappointed with the shocking level of inefficiency and poor communication from Discovery Health and Vitality. I requested a refund due to double billing — I made an EFT payment for two months’ premiums to have my Vitality membership reinstated after Discovery stopped my benefits without any prior communication. I even sent proof of payment to Vitality. Despite this, Discovery still deducted the same amount from my employer, resulting in me paying twice. I submitted a refund request on 22 September. • On 26 September, a billing specialist, Ahmed, confirmed the refund was being processed. • I was later told by Larisha that I would receive the refund by 8 October, and that she would contact me closer to the date. It’s now 14 October, and I still haven’t received my refund. To make matters worse, when I called to follow up, no notes were captured on the system regarding my refund request. Thandi, the agent who assisted me today, couldn’t even locate any record of it. This demonstrates a complete breakdown in communication between Discovery Health and Vitality, and an utterly chaotic billing process. The lack of internal coordination is unacceptable for an organisation of this size. Discovery also never consulted me before billing my employer, which would have prevented this entire issue — I would have told them that the payment was already made. Their failure to verify information, keep accurate records, and respond to customer issues is beyond frustrating. At this stage, I want my refund processed immediately. Discovery Health needs to take accountability for their poor service and lack of communication. This experience has severely damaged my trust in the organisation.
106 replies
7 months ago
Lack of communication and Unauthorised Double Billing by Discovery Health
I am extremely disappointed with Discovery Health and Vitality. My employer did not pay my Vitality premiums, yet I was never informed of unpaid premiums or the suspension of my benefits. Without any notice, my gym benefits were stopped and I was forced to pay full public rates for two months. To make matters worse, Discovery then started debiting my account directly while my employer was also paying my premiums, resulting in double billing without my consent. When I raised this issue, Vitality claimed it was not their responsibility to notify me, but Discovery Health’s. This lack of accountability and communication is completely unacceptable. I have suffered financial loss, frustration, and wasted time because of Discovery’s failure to communicate and their unauthorized billing practices. I demand reimbur*****t for my losses, a proper explanation, and assurance that this will never happen again.
106 replies
10 months ago
Naked attends to claims with so much urgency
Naked attends to claims with so much urgency. I submitted my claim over the weekend and it was approved within 72 hours. Their claims handlers were transparent. I was especially impressed with Sandile, who kept me informed every step of the way and gave prompt responses to queries. He added a personal touch to communication which made me feel like he was invested in ensuring my car was repaired.
53 replies
33 months ago
Naked Insurance- insurance done the right way
I have claimed with Naked Insurance twice in the space of one year and I must say that I have had a pleasant experience on both occasions. Submitting a claim is easy, no paperwork required. I always receive prompt responses from them and never struggle to get a hold of them. I thought my experience the first time around was good, but my second was even better! I recently relocated to Kimberley and was involved in a little accident. My car sustained a scratch between my rear fender and bumper. I went to a repair centre approved by my car manufacturer (the closest one was in Johannesburg) to get a quotation for repair. I had to take my car to a repair centre approved by my manufacturer because my car is still within its warranty, Naked Insurance made sure to make that happen. The repair centre gave me an inflated quote. Naked Insurance appointed their own assessor who had to carry out a digital assessment prior to approval of the quote. I was uneasy about it at first, thinking Naked was trying to get out of paying the claim. However, they approved the claim at the same repair centre but at a more reasonable price, they told me not to worry about the inflated quote. After taking my car in I was offered car hire without requesting it, I appreciated how they make sure that everything is taken care of. During the entire time that the car was being repaired Naked would call the repair centre and update me on repairs. Understand that rightfully, this is the repair centre’s responsibility but Naked Insurance took the initiative. At the end of it all, I just had to pay my excess… no hidden costs. A big thank you to Naked Insurance for the personalised customer service provided to me!
60 replies
88 months ago
Dissatisfied customer- Pata Pata restaurant, Maboneng
I visited Pata Pata restaurant in Maboneng with my friends this afternoon and am very dissatisfied with the service. We were given a table to sit at and then were not attended to thereafter. People who got to the restaurant after us were attended to and served first. After requesting a waiter/waitress about 3 times someone came to give us menus. He didn't introduce himself and didn't even ask if we wanted to order drinks while we decide on what we wanted to eat. Ultimately the manager was did her rounds and after learning about our ordeal apologized and found us a capable waiter by the name of Effort. The service was better from then on but the dessert we got was awful and dried out. I also ordered cake to take home and most of it was stale and dried out. The waiters need to go through more rigorous training and the shef should pay careful attention to all his meals.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)