Ntsie M

COMPLAINT ON FAULTY VEHICLE WHICH THEY CLAIM TO BE NEW OR "SALVAGE CAR"

It breaks my heart that after buying the car that I loved on the 13th October 2017 at exactly 12:02 I am still waiting to enjoy the car. I took delivery of the car from Benoni citi vw dealership and drove to Polokwane(my home town and work town). My joy was short lived as on the 05 March 2018 the car was making rattling sound. The noise worsened and was accompanied by steering vibration and clicking squire noise on the rear suspension when going over speed humps. The vehicle(POLO TSI 1.2 GP COMFORTLINE) was booked in at VW Benoni citi (the selling dealership). Rattling concern was brought to attention of different VW approved dealership after approximately five months of ownership, this falls within the parameters of the implied six months warranty provision of section 56 subsection 2 of the Consumer Protection Act 68 of 2008. Although VW Benoni citi maintains that there are no mechanical defects on the said vehicle, the job card I have indicate that this concern has been investigated several times which is indicative of possible issue.