Linda W

Poor Management

This is a mismanaged guest house. Constantly no hot water. Constantly sewarage running down complex. In nine months mattresses have not been vacuumed. Windows are not washed. Plumbing can take four months to repair if you lucking. If she does not pay her pay as you go meter our pay as you go no longer has value She has not once made an effort to knock on your door to inspect the premises or even establish who the tenant is. Curtains have huge holes in them. Hooks are scarce. Any complaint is via SMS and her attitude is give notice. DStv which is part of the rent is constantly changing and not working. There is supposed to be wi-fi but there is none. It's supposed to be safe but there is constant intruders. There are ****roaches, mice, ants. When council switch water off, we are not notified. In fact not one notice of any kind has ever been given. The are no invoices, statements, receipts. Fire hydrants have not been inspected in over a year. Staff have no contracts nor uif. One lady is only allowed to work two days a week to clean sixteen units that's washing, ironing and cleaning. That is not possible. Cleaning materials are short. The keeper who has no say lives in a hut with no windows. No permits are displayed. Geysers overflow. She constantly shifts blame even when the keeper has proof of lodged complaints all via SMS.