Anke N

Pathetic cliënt service.

This shop (One-Fine -beginning,Middelburg,Mpumalang) has absolutely pathetic ,careless and amateurish cliënt service and not even to mention their ****py "leather" shoes.I bought a pair and after 4months of wear the one broke in half in the middle .I went back to enquire what I should do and one of the ladies took my number and she said she will immediately come back to me regarding the shoes.She never did. I went for the second time and actually spoke to the lady who sold me the shoes and she asked if she could see bank statements and that I must bring bankstatements with me the next time.That is a ridiculous request because she knows I was there the day I bought it.She also said some of the shoes are not like a brand that's why the prices are different and some have stronger grip than other .This is also ridiculous because I still paid a expensive fee for my "no brand" LEATHER SHOES. .She said she will let her manager immediately know of the situastion and give me a call .That also never happend. One-Fine-beginning your cliënt service is worst than the petrol price. You utterly have no concern about your cliënt satification or how to treat your cliënts professional.You ask a hell lot of money for a "no brand" LEATHER SHOE but you can't even ask for your manager to give a unsatisfied customer a call.