NJ
nicole J
Active since Nov 2018
2
Reviews
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Reviews
2 reviews40 months ago
POOR SERVICE AND MANAGEMENT
Stillness Manor Estate & Spa I wouldn't even give this establishment a 1 star rating! Upon calling and booking an appointment for the full spa day treatment, I specifically asked for a breakdown of the day and it was explained very differently to what had really transpired..some treatments were not even done. Pedicure nail polish smudged and peeling by the evening. I was told that the half of the treatments were to be done up until 12 after which a light lunch would be served by the pool area followed by the remaining treatments as it was too long to squeeze in before lunch & that the other amenities could be used thereafter. Had I been accurately informed that all the treatments would take place in 3hrs and then the next 3 hrs would be followed by the free amenities of the venue I would have rather booked a 3hr session of treatments and not the illusion of a full day! This is very misleading and leaves a bitter taste in my mouth regarding Stillness Manor Spa as a whole . It's one month later and countless emails and calls with no response from the general manager who just ignores my calls and emails. I was promised a refund and still awaiting this. Poor management with no customer after sale service. Add the cherry on top , the spa was dusty and full of ants. Not very relaxing at all. The local spas in the area provided better service than this at a fraction of the price
0 replies
91 months ago
Dedicated Service Delivery
Cherly Zartz & Vanessa De Menezes A BIG Thank You for obtaining a bond below prime for us This was a long but rewarding journey as we faced obstacle after obstacle but through your on-going support and effort, the desired end result was achieved Much Appreciated
105 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)