SS
Sonica S
Active since Nov 2018
2
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0
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Reviews
2 reviews13 months ago
*********** Staff - Incredible Connection Gateway
The store and some staff don't deserve a star for their lack of competence! My partner and I visited the store on 21/02/2025 after he was pre-approved for store credit to purchase a laptop. We should have first known that this would be a waste as the staff paid no attention to us when we sought assistance and kept handing us over to different sales consultants. Once at the store we were advised that we would need to be approved for "finance". The application done at the store reflected an amount/instalment much higher than what was advertised online. The application was completed as well as the Debi-check approval by my partner. On the same night we received a call that our application was approved, and we returned to the store on 23/02/2025. After looking at the interest rate ( which was at 20%+ ,almost twice the lending rate) and after much consideration we both decided that it was not in our best interest to continue with the deal as we would pay back more than twice the principle amount/value of the laptop. We spoke to a consultant who advised that we had 2 - 3 days to think about it & contact the store with a decision . Also that we would be liable to pay for the product pro-rata once it left the store. The product did not leave the store, and we advised him that we would get back once a decision was made. My partner contacted the store a day or so later to cancel and was advised to go into the store before the new month to sign the cancellation documents. My partner signed these documents on 28/02/2025. There was no deduction done on his bank account and we were under the assumption that all was well. A week or 2 later we started receiving continuous calls from the Bradlows/Incredible connection call center, I did not answer as I assumed that these were spam sales calls. It was only after receiving a payment reminder text and a statement of the so-called Incredible connection account that we realized we were liable for an item which never left the store because to our knowledge the application was cancelled on 28/02/2025. We responded to the email on 13/03/2025 stating the above, I also advised the call center consultant of this when I received another call. I was shortly contacted by a male consultant from the store who advised that the cancellation was not processed on 28/02/2025 and he wanted to know if any funds were deducted. He further advised that if so, we would be refunded. I confirmed that no funds were deducted. When I questioned the reason as to why the cancellation was not done , he sounded very hesitant , was unable to give me a direct answer , advised that there were some delays but will be rectified. Clearly there was an error on their side. We received another call from a female store consultant on 14/03/2025 confirming that the cancellation was processed. My partner responded to her that he hopes that the cancellation was processed as this was an inconvenience to us. I sent through an email to query@connectfin.co.za on 26/03/2025 requesting for confirmation of cancellation; on 28/03/2025 I received a reminder that an instalment was outstanding and this was deducted from my partner’s account on 29/03/2025. My partner has an excellent credit score and credit profile and the above may negatively impact him. This has really been the worst retail experience for an item which never left the store. Clearly the workers here are so *********** that they could not send an email through to the relevant cancellations department. My suggestion to anyone who might want to make purchases at this store should rather not. It’s just unfortunate that we did not take down names of those who we thought assisted us. I really hope that the staff learn more about customer service etiquette.
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29 months ago
****MED BY KZN CARS PINETOWN AND VENTON PERUMAL
Purchased a vehicle in December 2021. The director, Venton Perumal , advised that I would be able to get finance with a cash back of R 50000 which I could use to settle my current loan and pay only 1 installment towards the vehicle. I was advised that I would have to take the vehicle first and thereafter the R50000 would be paid to the institution to which I had a loan with. The finance lady, Karishma Bridgemohan, was fully aware of this deal . I was then advised by her that Venton Perumal would be paying the funds. I was given a letter from the dealership stating that the loan would be settled, this was also promised by Venton Perumal- he stated that he was in the process of getting the funds ( as at January 17th , 2022 ) Venton Perumal has been promising since 2022 that he is trying to get the funds till date. I am now stuck with a huge debt of a loan and a vehicle that cannot be returned.
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1 Star
2 (100%)