Christine R

City Club Hotels - arrangers of gangsta style accommodation

I booked a Wex 1 Apartment via Agoda and these lovely folks are the rental agents. Let’s start at the beginning- if you looking for a bit of gangster style adventure in Cape Town then this is the place for you. When you raise the issue that your 16 year daughter was almost fondled you are advised to take it up with security. You will be welcomed into the foyer and into the lift with the lovely aroma of urine. You then proceed to the apartment- I’m not sure what pictures they are using but the room looks like nothing (and not even remotely) like anything in the picture. You are welcomed to a very dark apartment which is more like the vibe of drug hole hang out, and you are lucky enough to still have the fragrant scent of **** hanging in the air. The apartment is dirty. I mean there is no way you can even get a check in before 2pm but imagine when you check in at 5:42 pm and what your expectation is about cleanliness. In any event I could have lived with the greasy finger prints on the glasses but when there is only one bathroom and the floor is littered with hair clips (with clips even stuck to the walls) pieces of toilet paper on the floor. You can understand why I was just a bit disappointed. When you raise it with management - who btw only correspond via what’s app. You are told to wait until the next morning because their cleaning staff has knocked off. I mean were they even there? You then are told “sorry for you” but the inn has no more rooms. And that given you are only staying for 2 nights it’s not unreasonable to spend one night and day in a *** sty. I mean management the next day admits via what’s app- the comms medium, that the unit was dirty but I mean you could have slept in it anyway it didn’t affect your sleep. Well news flash - I didn’t pay money to stay in a dump. Then you have Agoda whose customer service is shocking. Long and the short of it. Besides a “sorry for you” we got a “no refund” response. But in actual fact the issue is not even about the refund but the manner in which a person is treated. So if you 1) into staying at a dump 2) being groped 3) harassed by drug dealers 4) enjoy the scent of urine and **** 5) and are looking for the real gangsta experience- this is the place for you! If you fall for the marketing 101 write up on their website - you were warned. Affordable accommodation : lower grade with security issues. Ladies and families avoid. Comfortable accommodation combined with elegant style and maximum value for money: A diffuser would be great but eau de urine and **** is their definition of comfiest, style and elegance. hands-on approach to communicating with our guests, we ensure guest satisfaction from arrival to checkout: yip this has to be the most delusional if not biggest lie on the website. Take it from me… pay a bit more and stay in Cape Town CBD, it’s safer and the level of hospitality is at a different level.