The City Club Hotel
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
The City Club Hotel
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mogammad D
1 reviews | Active since Jan 2020
7 Nov 2025, 18:00
Rude staff
⭐☆☆☆☆ Disappointed with the experience This was my second time staying at City Club, and unfortunately, it was a big letdown. I arrived at 3:00 PM for check-in, but the room wasn’t ready. I ended up waiting an additional 30 minutes with no real apology. When I mentioned that I’d like to make up for the time being wasted, the staff just laughed in my face , which I found extremely unprofessional and disrespectful. Their excuse was that they didn’t have enough washing machines to clean the linens, which honestly sounds ridiculous for a hotel of this size. I’ve never experienced such poor customer service before, and I doubt I’ll be returning.
Helpful (0)
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Mogammad D
1 reviews | Active since Jan 2020
7 Nov 2025, 18:00
Rude staff
⭐☆☆☆☆ Disappointed with the experience This was my second time staying at City Club, and unfortunately, it was a big letdown. I arrived at 3:00 PM for check-in, but the room wasn’t ready. I ended up waiting an additional 30 minutes with no real apology. When I mentioned that I’d like to make up for the time being wasted, the staff just laughed in my face , which I found extremely unprofessional and disrespectful. Their excuse was that they didn’t have enough washing machines to clean the linens, which honestly sounds ridiculous for a hotel of this size. I’ve never experienced such poor customer service before, and I doubt I’ll be returning.
0
Replies (0)BD
Bohlokwa D
1 reviews | Active since Jan 2020
14 Oct 2025, 22:08
Very disappointing hotel
I can not recommend this Hotel to any one. What we see on booking.com is totally different from what you see when you get there. 1. Pool is not clean 2. There is no braai facility 3. Shower doesn't have class 4. TV is not connected to the internet 5. You get 1 rool of Toilet paper for 4 days 6. They change towels after 4 days 7. They clean your Room after 4 days 8. Pillow cases have stains 9. The manege is not always around 10.
Helpful (0)
|Replies (0)BD
Bohlokwa D
1 reviews | Active since Jan 2020
14 Oct 2025, 22:08
Very disappointing hotel
I can not recommend this Hotel to any one. What we see on booking.com is totally different from what you see when you get there. 1. Pool is not clean 2. There is no braai facility 3. Shower doesn't have class 4. TV is not connected to the internet 5. You get 1 rool of Toilet paper for 4 days 6. They change towels after 4 days 7. They clean your Room after 4 days 8. Pillow cases have stains 9. The manege is not always around 10.
0
Replies (0)KW
Kerry W
1 reviews | Active since Jan 2020
3 Jul 2025, 18:39
**** Artists
They advertise free parking, but then want to charge a fee on arrival, after paying for the full booking. Then there is no parking available and when querying this, they say it's subject to availability. They are not very accommodating when trying to resolve the issue. Then decline any refund on cancellation. Also, the venue is NOT what is advertised online. These are definitely ****sters, who ***** your money. DO NOT BOOK WITH THEM!!!
Helpful (0)
|Replies (0)KW
Kerry W
1 reviews | Active since Jan 2020
3 Jul 2025, 18:39
**** Artists
They advertise free parking, but then want to charge a fee on arrival, after paying for the full booking. Then there is no parking available and when querying this, they say it's subject to availability. They are not very accommodating when trying to resolve the issue. Then decline any refund on cancellation. Also, the venue is NOT what is advertised online. These are definitely ****sters, who ***** your money. DO NOT BOOK WITH THEM!!!
0
Replies (0)