Judith B

Heartbroken at the poor service delivery in SA

We are a young up and coming company trying to find our way in the market. We went to the Wadeville branch to get prices, to be told by Kira that the only way we can get prices is to send an email. We have been trying for the past 7 days to make contact with a sales person for a quotation with Protea Chemicals. Yesterday alone we made 11 calls and were passed from the one to the other. Numerous emails have been sent. I have even resorted to trying to make contact with the DG Mr Adriaan De Lange also to find that his PA is not available to pass on a message. People that my manager also tried to speak to and left messages for, without success was Kira, Angelique, Dumi, Lydia and Ingrid, and a message The service is appalling, and yet one would think that such a big company would have better service delivery.