Sandra A

From perfect service to pathetic service

I am sorry to say, but my experience on Monday afternoon was not what I received two weeks ago. I believe your Manager Naaim (not sure if spelt correctly) has left your company. His service two weeks ago was impressive, professional, hands on and diligent. He gave me a time and when I came back to get my car, he asked me to wait another 5 minutes just to make sure (taking a cloth) that the marks left on the car was cleaned correctly. For a manager to go that extra mile says allot. On Sunday afternoon, I was left with streaks on my car, not vacuumed correctly and late. When I went to pay, your staff was busy with a massage session in the office. When I walked into the office, she had the ordasity to laugh. The "manager" that took care of my car said he did not see the streaks because of the lighting. I suppose eating in my car while vacuuming was also because of the lighting. I have my car washed there every month. I'm sorry to say but I will not come back if NAAIM DOES NOT COME BACK. You lost a good manager.