frances P

Deception between display room and furniture delivered

I am terribly sorry I did not know about hellopeter before engaging with Bakos - the reviews say it all. We viewed a couch bearing the descriptor 'Tamzin', a well-manufactured, extremely comfortable piece of furniture. We went back several times before deciding to purchase this, at a premium, from Bakos. The piece of furniture delivered to us clearly was not manufactured by the same enterprise as the piece they had on display. After extensive communication, all provable on e-mail, and by intervention of the original salesperson, who is not with Bakos anymore, were the seat inners changed to resemble something of the quality we thought we were buying. Now, less than 6 months after delivery, the seams are pulling apart. I called to enquire to whom I should address an email, it turned out this person is still the same as a few months ago, and wrote an email. I am still awaiting a response. I have several pieces of furniture, in two properties, some from highstreet brand furniture stores and some designer pieces, but I have never encountered this poor quality.