KN
Khayelihle N
Active since Nov 2018
6
Reviews
0
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Reviews
6 reviews6 months ago
I just want to express my appreciation for the amazing service I received from MiWay, especially from their agent Mapula
I just want to express my appreciation for the amazing service I received from MiWay, especially from their agent Mapula. I recently needed to replace my old Ford Ranger Wildtrak with my new Raptor, which I’ll be collecting on Saturday — and Mapula made the entire process effortless. She was incredibly professional, patient, and friendly throughout. She handled everything promptly, explained all the details clearly, and made sure my new vehicle was fully covered without any stress on my side. It’s rare to come across someone so efficient and pleasant to deal with — she truly represents MiWay’s service excellence. Thank you, Mapula, for going the extra mile and making this such a smooth experience!
53 replies
18 months ago
Amazing
I recently purchased gamazine paint from Sun Diverse Group, and I’m beyond impressed with both the product and the service! Mmatstatsi, was incredibly helpful and attentive throughout the entire process, ensuring I understood everything about the product and how to apply it. The gamazine paint itself is of excellent quality, with a beautiful finish that has truly transformed my mom’s house. The durability and texture are impressive, and I couldn’t be happier with the results. Thank you, Mmatstatsi and Sun Diverse Group, for the exceptional service and amazing product!
0 replies
38 months ago
Worst Car Rental Experience
I’ve had the worst possible experience with Woodford. We did a month's rental which we took insurance (super waiver) for and that means our liability in case of an accident had to drop from 60K to 12,5K. Unfortunately, we had an accident on the 12th of February. The following events took place after reporting the accident: 1. Less than 30 minutes after reporting the accident, Woodford attempted to take 100K from my credit card but they managed to only take 40K. It was back-to-back four 10K's that went through, they then attempted a 50K which was declined, and they then went back to the 10K approach which was also declined because at this point Discovery bank was suspecting fraudulent activity and they paused the card. All this happened without any consent from my end and mind you we took insurance (super waiver) for the vehicle. 2. We eventually made it to King Shaka to seek a way forward. When we questioned the amount of money taken from my credit card without any consent, we were given an explanation that it must've been for surety which made zero sense to me. Remember they attempted to take 100k which is even above the original liability amount of 60K. Shikar is the guy who was assisting us. we also called the branch manager Dinesh Pillay who also gave us a strange explanation of surety and that it was probably because we rented a high-end car vehicle. For me, a rental agreement is what abides us regardless of the type of vehicle you rent. 3. On the 13th of February I get a "close of rental agreement" email. For me, this means we should've received a refund but no they just closed the agreement. So at this point, our rental amount is gone, the deposit paid is gone and the unauthorised 40K they took is gone. 4. On the 15th, I call the branch. The lady at the branch agrees that they shouldn't have taken that amount from my credit card because we took insurance (super waiver). She then sent me an invoice which indicates that we still owe just over 19k. She then advises me to call the contact centre (claims department). The lady at claims tells me that everything was processed according to the rental agreement, and I needed to call the branch to rectify everything. So I call the branch again and find Shikar who assisted with our rental and also agrees that our liability shouldn't be 60K because we paid more for insurance. Shikar promised to take it up and get back to me, which he didn't. 5. On the 17th I call again and speak to Shikar. He tells me he spoke to the powers that be and that they advised that I call the contact centre again. I told him I already did and I was advised to call the branch and I'm now being thrown from wall to wall. I asked him to align with claims because it seems I'm going to be thrown from wall to wall over and over again and at this point, it's only the branch that can rectify this. He promised to get back to me again before 15:00 which he didn't. If this doesn't get resolved this week, I'll be left with no choice but to hand the matter over to my lawyers.
168 replies
59 months ago
AA Warranty is scam
I'm very disappointed by AA Warranties. I have 30K worth of a policy which I've been constantly and consistently paying for since 2019. Now that I need them to pull in for me for barely a 10K claim, I get rejected. I'm told the part is not covered. I mean what kind of rubbish is that? How does one know which car part is going to break in a car in future? It's ridiculous really. I have insurance for such desperate times but now I have to cough out 10K. Why does one even get insurance to cover unexpected mechanical breakdowns then if all these crooks do is take your money? I wish I could recommend a better warranty service but I can't. All I know is, don't even waste your time with AA Warranties. Another issue I have with them is that, every time you call for a claim, the call centre agents tell you to take your car to general workshops instead of dealership workshops. That alone is ridiculous. Clear signs that they don’t want to pay. What’s the use of 30K cover then? Sounds like this a warranty for “skorokoros” really. They are such a huge disappointment. I'll be cancelling my policy with immediate effect. If anyone has an AA Warranties policy, consider cancelling it because when that rainy day comes they won’t come for you.
106 replies
90 months ago
A "water-resistant" iPhone XS that is not water resistant
According to Apple, iPhone XS is water resistant and can take a maximum depth of 2 meters up to 30 minutes. Just over a month ago while on vacation I got into a less than 2 meters of depth pool with my new iPhone XS for less than 15 seconds. Straight after that, it started blinking and eventually died. Based on these circumstances and the spec of a phone, this should've not happened. So I took the phone back to iStore Canal Walk and the best thing I was told by Core Group (local Apple distributors) is that if the device is liquid damaged then the warrant becomes void. My first question was "What about the spec of a phone?". They rejected that, which implied that this is a "water-resistant" phone that's not really water resistant and if you happen to test that feature and it fails, that's your problem. I obviously rejected that, hence the case was escalated directly to Apple and apparently they rejected it as well. I also escalated the case myself to Apple Distribution International in Ireland and spoke to a guy called Odysseas Demertzdis who wasn't much of a help. The guy told me, "since the case was already escalated by Core Group Cape Town, there is nothing much I can do to override Apple's response to the initial escalation". Which meant as a customer I'm *****ed. This is very disappointing from Apple as I've been their loyal customer for years now. We hold Apple to a higher standard when it comes to their products. I've unfortunately proven that the iPhone XS is not water resistant yet they are not prepared to take responsibility. As customers, we pay a lot for these products and we expect them to work as advertised. I genuinely take this as false marketing and I would be happy if Apple does something about it because I know I'm not the only person to have experienced such. Case#: ********** 81820
0 replies
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1 Star
3 (50%)