MN
Missy N
Active since Nov 2018
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Best customer service!
Best customer service from Lwazi and Swelihle. These 2 guys from King Shaka international airport customer service (Enquiries desk and checkin counter) made my niece’s travel experience so easy. They were too kind, welcoming, patient, respectful and very helpful. May FlySafair treat them well🤍. You guys are the best.
0 replies
3 months ago
Excellent service from Sambulo from Makro, he is the best tech guy
I had a problem with my Canon printer that I purchased from Makro Springfield Durban. I contacted the Canon print support VERY USELESS PEOPLE, they sent me to Part Serve in Mt Edgecombe, Pertserve told me their service fee and a whole 48 hours waiting period beofore I could get the diagnosis🙄. I then went to where I bought my printer (Makro Springfield) . A guy by the name of Sambulo Gcaleka resolved the problem within 5 minutes without any hustle. I just explained the problem and he fixed it. Canon should pay Sambulo more cause he saved a client for them. We were about to change all our printers to another brand and thanks to Sambulo. Canon printer support is the most useless bunch of people. Thank you Mr Sambulo and Makro.
56 replies
3 months ago
Extremely useless.
Canon printer call centre support is the most useless support system that has ever happened. They’re called printer support yet they are not able to explain simple directions, no technical support and they have no product knowledge. I have a MB2140 printer that takes 4 cartridges for ink, when it’s empty it notifies you and you just have to open the front to load cartridges, once opened it automatically comes forward and whatever empty cartridge will pop out and you just have to remove it and put the new one. So it was time to load the ink and for the first time since I bought the printer, I opened the front then the empty cartridge came on the side and popped up as usual but accepted only 2 cartridges and indicated that it was complete, which was incorrect as all the cartridges were empty and had to be refilled, It didn’t give me an option to redo it, I tried to restart the printer, switched it on and off with no luck. I then called the “ CANON PRINTER SUPPORT” the guy picks up and I explain the problem, he then responded by saying I have to take the printer in to be checked by technicians, I asked him where do I take it to, he provided me with the address 23 Flanders Drive, I then asked him if I need to make an appointment he responded by saying they’re opened Monday to Friday 08:00-17:00. I then asked him his name which he provided me with. I drove 18 kilometers to the provided address and when I got to the address to my surprise there's no CANON there but a company called Part Serve that fixes any kind of device. I go inside I inform the guy that Canon support sent me, first question he asked if the printer still has warranty, I told him NO, he then explains that I have to pay an amount of R371 for them to look at it and I have to leave the printer with them for 24-48hours, they will have a look on it and give me a quote, if I accept the quote they will then fix it and bill me. I explained to him that I know what the problem is. I just didn’t want to do it manually myself so 24-48 hours is a bit stretched and I can’t leave my printer for that long. He further explained that if I want them to look at the same time I will have to double the fee, I advise the guy that I was under the impression that they work for Canon since Canon support sent me, therefore I will go to Makro where I bought the printer so that they can show me how to load the ink manually. I then went to Makro to explain the issue. A guy by the name of Sambulo showed me how to manually load the ink within 5min. He was able to load the ink and showed me how to do it in future. Now my problem with the Canon printer support call centre is them misleading me by sending me to a place that is 18kilometers away from me like if I am taking my printer to their technicians only to find out it’s their “approved outsourced company” ( on who’s cost? ) 2. No questions asked if the printer is still under warranty and be informed that if it’s not I will have to pay from my own pocket for diagnosis, quotation and fixing. ( why can’t I find my own technician for that if I am paying from my own pocket?) 3. They’re so useless to the point that they have no knowledge of the printer yet they’re called Canon printer support, because if they had a little clue they were gonna be able to tell me over the phone what Sambulo from Makro showed me as it wasn’t difficult at all to do that. I called their call centre again when I got home after I had plugged the printer where it gave me an error with a support code, I spoke with a lady who claimed to be a call center manager, a very useless person as well who also dared to tell me to take the printer in as well 😂. I informed her of my earlier interaction and asked her the reasons why they lie to their clients and pretend like they can do something or assist with issues when all they can tell you is “You need to take it in”? she explained that “they prefer to send us to their approved technician so that if there’s any problems they can be responsible” now my argument is, why does that call centre even exists cause they have no clue of the product but they’re there to recruit us for Part serve, why would I even bother to contact then if they don’t have their own Canon technicians, if the product is out of warranty it’s not their responsibility to tell me where to go fix it. Their first point of answer would be saying WE CAN RECOMMEND YOU WHERE YOU CAN TAKE YOUR PRINTER AT YOUR OWN COST, not the zero sense of hiding all the important factors and wasting client’s time. A simple YouTube video on the error cleared the error better and faster than a whole person who claimed to be a call centre manager and advised that the code given can’t be troubleshot because it required a technician, what a useless group of people claiming to be working. Canon should do better by training their call centre agents or at least have one technician in that call centre not these clueless souls. It’s not funny but irritating and wasteful to their clients.
0 replies
4 months ago
Excellent service
I wasn’t able to send emails this morning from my domain email, and I sent an email from my personal email to report the query to 1-grid support and also contacted the call centre support. A very patient guy by the name of Craig helped me to login step by step using another ways. Also they made a follow up call later after 16:00hrs to see if my emails work. The guy who did a follow up was also very kind and helpful, unfortunately I didn’t get his name. Thanks guys, I am now good.
53 replies
32 months ago
Best service from Emraan and David.
Its very important to hire people who are patient, have good listening skills, friendly and love their Job. I am saying this because if it wasn’t for Emraan Domingo I would have left 1-grid today and move to another company. I am not gonna go into a lot of details, but all I can say is Emraan from support or cancellation desk and David from the whatsaap chat centre are the best workers 1-gris ever had. Thank you guys, I am now a happy client.
132 replies
34 months ago
McDonald’s Nazo meals false adverti*****t.
Can McDonald stop with this “Nazo meals” false adverti*****t? Theres no such thing as R39.90 meals that they keep on advertising on a national television. It doesn’t exist. I always ask for this so called “Nazo meal” and always paying more than R60.00. Today I even asked the lady as to why McDonald false advertise their meals. Of cause I was not expecting her to answer she is just an employee. Its even worse if you order another drink other than coke zero🤔. You don’t have to lie about prices on TV we people will still buy your burgers regardless of the false adverti*****t. NIYADIKA.
0 replies
42 months ago
Excellent quick service fro MiWay
Please allow me to brag about my insurance company MiWay! I just had a mechanical breakdown and out of frustration I had forgotten that I am insured and contacted my mechanic. He informed me that he was gonna take 30min to arrive. As I waited, I remembered that I am insured and it was time to see if I could use the services of MiWay. I tapped into my MiWay app and clicked on the emergency assistance option and requested a call back. Within a minute I received a call from Ndodana who was kind, quick, patient, calm and very helpful. Because he had all of my information readily available from the app and merely did a process of confirmation, everything was able to move along rather fast. He then advised that a tow truck will arrive in the next 40 to 60minutes and after I dropped the call I received an sms confirming details of the towing company. Within 5 minutes I received a call from the said towing company and within 20min the Tow truck arrived. This was supposed to be a stressful matter but MiWay made it so easy for me. I'm still in awe of the quick and efficient service when I needed it the most. Thank you MiWay and I hope that you keep up the good work.
133 replies
43 months ago
I was assisted by Bongekile Mntaka who made it easy for me to choose a suitable car insurance
I was assisted by Bongekile Mntaka who made it easy for me to choose a suitable car insurance. I will now pay a reasonable premium with reasonable excess.
133 replies
45 months ago
Vodacom sucks!
If you were planning on doing business with Vodacom just FORGET ABOUT IT. I signed up for Vodacom fibre online and I was assisted by Natsai from Fibre sales; Within a few minutes my order was approved and Vodacom confirmed my contract order via SMS and communicated about the delivery. Within 4 days my router fibre was delivered to me. I then contacted the sales agent for a way forward, she advised that a technician will come within a week to install my fibre. I contacted Vodacom customer care as well for assurance they gave me a reference number and assured me that they would be making their way to my house to install the device. I waited two weeks for those people to make an appearance but nothing came of that. After that I decided to cancel the service; my patience was running thin on a company that I could clearly see was not prepared to come to my aid. I informed the sales agent that I am no longer interested in the product and I would like to cancel. She understood and advised me to return the device to the nearest branch. Since I had cancelled the fibre, I purported to do just that but when I arrived at Game City Durban Vodacom branch I was told that they would not accept it because it was an online purchase and that I should contact the same sales agent to come and collect it. I took it back home and informed the lady she said she will make arrangements for the recollection. I also contacted Vodacom customer service on facebook that also promised me that they will escalate the matter to the fibre department. Vodacom did not bother to update me; after a week I contacted them again and I was told they will send the courier company to collect the router. It’s been two weeks since they told me that and I am still waiting for someone to come and collect this Vodacom fibre router. Anyway, I am glad they took forever to come and install this fibre because this entire experience showed me how well Vodacom responds to their service calls. It’s apparent that if I ever had a problem with it in the future I would have trouble getting any help from Vodacom because of how unreliable they have proved to be. Whats more funny is their agent telling me to contact the courier company 🤷🏿 Where must I send them to? I am not the one who hired the couriers in the first place so how are they my responsibility now? Vodacom sucks.
268 replies
51 months ago
Excellent service
This company is the best in the lending business, their service and professionalism is top tier. They are very discreet and very genuine. NO bank will ever beat their interest rate in the country. Their staff is well trained to deal with their clients, I have dealt with with their Durban branch and I must say it was such a smooth sailing process from their agent to the guy who processes paper work super cool people. Ohh their call centre agents are on another level, I interacted with Jared who treated me like I'm their only customer, he would follow up on every query I had, took time to get the information and called me back with feedback. If you haven't used or heard about this company you are missing out. Thank you Lamna financial keep up the good work I'm the happy client.
0 replies
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5 Star
11 (78.57142857142857%)
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1 Star
3 (21.428571428571427%)