Active since Nov 2018
We have been back twice and each time the service was excellent. Our appointments were correct and almost no waiting. Dr Imogen and her assistants were brilliant, We also got an apology from the owner for the first time visit with the mixed up appointments which we appreciated. Can highly recommend the practice. Martie
Our appointments that were done per email and confirmed, where totally different times on arrival. Instead of 09h00 for two of us seeing the dentists simultaneously it was for 11h15 seeing the same dentist one after another. Dr Imogen was excellent. The reception/admin *********** and costing us time coming from Swaziland for one day of business in Nelspruit.
I bought a dress on 11 November 2018 for R3999. It needed alterations and I was to pick it up 13 Nov at 10:00. When I arrived at 12:00 I was given the wrong dress. Searching, flurry my dress was with the sewing lady and NO alterations had been done. On demanding my money back I was brushed off and told the dress would be ready at 18:00. Dressing for my daughters wedding I saw that the alterations looked like it was done by a child. The dress had a bubble from the front, stitches showing in the V neck (that was not in the middle) and from the back the one side did not look like the other side. I had been emailing with Mercia the owner and given the option of R2000 paid back after inspection, a R250-R500 voucher and them keeping the dress. The stress with this all I did not need with the wedding stress. The whole incident was so unprofessional and uncourteous. I cannot change the whole day, the stress, the photos taken with the dress looking as it did, me being selfconcious and not relaxing and enjoying the day, being felt like a criminal on demanding our money back.