Faith M

Pathetic and unprofessional service from Mikes Bike in Boksburg

My husband and I saw and adverti*****t for a bike that they were selling on their website on the 22nd November 2018 and responded to them to show our interest. We were given their banking details to make a holding deposit for the bike. We did a transfer and then provided proof of payment to them. We went to their store on Saturday, 24th November 2018 to view the bike and to make final payments. We were happy with the bike and went ahead with the deal. We went to the bank to effect payment and then came back to the store and provided them with proof of payment. We went ahead and they took pictures of us and the bike, posted on their Facebook page congratulating us on the purchase of the bike. We agreed that they will deliver the bike in the next week, confirmation being on Monday, 26th November 2018 with a date of delivery. On Monday, 26th November in the morning we get a message that we have a problem. The bike that we bought was actually not selling at the price we paid and we need to either pay R10k more or a refund?????As shocking as it is, its not our problem as we have sealed the deal the only thing left is for them to deliver the bike to us. We are still struggling to get our bike delivered. By the way, we have in our possession all the correspondences between ourselves and them as well as the picture of the advertised bike at the price we paid. The only thing I can say about these people is that they are misleading, they have misled us and we need to be given what we paid for. What a pathetic service and very unprofessional and disrespectful! Extremely Disrespectful.