Celeen P

Escape gym - Starwood Phoenix

A huge scam. This gym shouldn't be allowed to operate. My mother took a one year contract with the gym. The sales person Naren lied on the document and just asked her to sign because the gym was closing. Only a few months later when they double debited my mum, she noticed the 3 years written on the contract. She messaged Naren about it and he ignored her messages. She was then requested to meet admin to resolve the issue. When we got to the admin office, Naren lied about everything ( the discussions as well as pricing ) and the lady Eve at admin decided to side with him and argue with us. They are disgusting frauds and are ripping people off. No customer service skills at all. Worst decision ever.