CV
Chantal van der Merwe
Active since Dec 2018
3
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Reviews
3 reviews17 months ago
Zanele was friendly ...
Zanele was friendly and assisted me promptly with no hassles
56 replies
90 months ago
Maybe MTN should not forget about the little people...
On 30 November 2017 an MTN call center agent contacted me for a Black Friday DATA deal. The deal was 30GB data for 1 year and the cost R199 per month. The sim card was delivered but for some reason the deal i got was not what was purchased. I received 5GB day time and 5GB night time data per month for R199.00 and this contract has to continue for 2 years, i can always cancel but then there will be cancellation fees for something i did not even sign up for. I tried phoning numerous times but somehow no one at MTN seems to know what is happening and then just escalates the matter... THEN as if this was not enough i went for my cellphone contract upgrade on 30/10/2018. The deal i took is a made 4 me M contract with 1GB date per month and 150min. This contract included 2 Samsung Galaxy J 4 phones and a second sim card for the second phone. This card is supposes to include R110 airtime per month for 24 months. I tried speaking to the MTN call center to activate the card and they think the only reason the second sim card was given to me was because some times an old sim card is not the right size for a new phone and a sim swop might have to happen. Even after i repeatedly explained the situation i did not receive any help. I went back to the MTN Riverwalk store where i went for the upgrade and the MTN employees who assisted me there can also only escalate the matter but to date i have had no results. What is a person to do when you pay for something you did not receive and you have no way of rectifying it on your own? Maybe MTN should not forget about the little people...
525 replies
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