Wesley P

Lack of accountability, lack of common decency!!

I used CM Removals a few days ago when I moved to my newly purchased home. Charles contacted us and said their truck broke down a day before the move had to happen and thankfully Charles contracted a replacement truck from a third party mover, we were grateful. However the third party mover broke a light fitting at my previous which I am following up with him directly to replace, they also cracked one of my flat screen TV’s, lastly failed to move all of my goods. When I contacted Charles, I was disappointed with the fact that he lacked accountability, “as the TV was broken by the third party mover” we were told he is unable to assist with he’s liability cover. He has outright refused to go and collect the goods still at my previous residence stating that he wants my wife who confirmed the service with him to get onto a call with himself and the contracted truck owner to resolve the dispute. To add insult to serious injury, the amount of goods were under-estimated by CM Removals and I ended up having to pay the contracted mover an additional 6k to assist me and I still there are items that they have left behind, and based on The response from Charles I will have to have the items collected at my own expense, completely unacceptable. As a result of this serverely unpleasant experience I would not recommend Charles or he’s company to anyone unless you’re in the business of getting scammed.