Gabriel W

Bluenet.co.za - Customer Surprise?

Kirk D Director. My wife had her application approved and a router package delivered to her this week, all done in less than 3 days. And to top it off the wi-fi service has technically been great! But 2 or 3 days into the deal, and from out of the blue we should add, we have received an sms from bluenet warning us to expect some kind of ballooned first payment, without specifying the actual amount. To say that we are taken aback is an understatement. Of course, the agreed monthly subscription could be increased by just R10 for that one first payment and that would be us making a mountain out of a molehill. But surely any extra costs should have been advertised as such? Or at the very least we should have been notified of these costs during the application process? Is there any good reason that potential customers are not informed of these? Honestly, if not for the surprise in this, you guys would be 5 star rated and fully recommended by us, to every single person that we know. Who knows, with the right kind of reaction or response, you might still get that from otherwise really satisfied customer?