GV
Gavin V
Active since Dec 2018
2
Reviews
0
Industries
Reviews
2 reviews88 months ago
Poor Service
I have requested that the box on my boundary wall be moved to the other side of my gate as the guys that installs the cable into my house is not able to get to my house from where the box currently is. The guy who was suppose to install the cable into my house, logged a call for the box to be moved and I was told it will be moved within that same day or the next. This was on the 19th of December 2018. A month later and still nothing has happened. When you phone to get an update you hold on for at least 5 minutes then eventually you speak to someone, they put you on hold again where eventually i hang up. This has happened more than once. The call back service also doesnt seem to be working. I dont mind having to wait but would like to at least know when i can expect the move to be done. What's with these telecommunications companies?
210 replies
89 months ago
Poor Service, Management
I bought a new pool pump from Pool-Pond-Spa in Meyersdal on Friday afternoon 2018.12.07. Installed it over the weekend and on Sunday morning when i started the pump for the first time, i realized the motor is not turning, so i took the entire pump out and took it back to the shop. The manager at the shop told me she cant take it back, her suppliers needs to come out to my house for a inspection (she assured me this would be on Monday). Monday afternoon i got a phone call from the supplier that she only got notification from the shop now, and they will be at my house on Tuesday morning to inspect. The technician opened up the pump, told me its a used pump and the pump was manufactured in 2013. He told me that they will contact the store and let them know its an old pump they can swop it out for me for a new one. When we got to the store, the lady told us she is not swopping it out, because its not their pump because they dont sell old pumps. Eventually we spoke to the owner of the stores and she told us we are pulling a fast one on them we swopped it out for a old pump and now trying to put the blame on them. She told us they will get advice from consumer act and see if they can trace the pump from their suppliers, also assured us that they will get back to me latest Wednesday 2018.12.13. Today is Thursday i still haven't heard anything back from them & i am now sitting with a green pool, broken pump and 2k down in my pocket.
0 replies
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