DH
Ditshepiso H
Active since Dec 2018
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
Horrible Customer Experience
The disrespect I received from one of the pharmacist today , I am not sure if it’s being too comfortable at work or just pure disrespect. I came in around past two in excruciating pain while waiting alone on the self med side a lady by the name of Bronean kept on saying how can I help you holding the meds tags , she repeated looking at me I was so confused when did you guys ask a client from the queue while on the other side of the help desk even a bit further from the computer what they want ? I moved towards the desk and asked if she was helping me she continued “how can I help you “ I told her in a polite manner that she’s being rude she continued and I said you are continuing, I told her what I needed , you know she just scanned and gave it to me , no asking for details or dischem card , nothing . The customer experience was so horrible,it was like I came to beg for meds ,I’ve never been made to feel like a begging small client , I couldn’t say much because I was in pain. You need to pull out the camera and look how everything went , an apology needs to follow plus client centric training for the lady ,I have been shopping at this dischem like forever ,this was really the first , I was left traumatised!!!!
0 replies
23 months ago
R500/R1500 promotion
What a horrible CLIENT EXPERIENCE and LACK OF CLIENT CENTRICITY , exactly two weeks ago I called regarding a quote ,got to a lady who assisted and gave a quote of R1’s and something however we got cut off but we were done,I mean she looked at my credit profile which affects it negatively ,when I called again TLHALEFO OR TLHALEFANG answered and I told him I just want the quote and link I have spoken to someone already he forced to take my details again ,only to find that he did a credit check again?affecting my score? He said he will send the link and all that was in the morning, I called again later in the evening requested to speak to lucking a lady helped ,she went to his desk and he said he had systems problems that’s why he didn’t send?Do you teach your consultants about managing clients expectations?what does he think ? I am stupid I have forgotten? Or if you guys can’t beat the current insurance amount you make sure that you exhaust all measures so that the client can give up?
106 replies
38 months ago
I was assisted by an agent called Tamara after struggling with the merchant for 7 days
I was assisted by an agent called Tamara after struggling with the merchant for 7 days.She was patient ,paid attention to detail that's why she managed to resolve my challenge,hope she will be rewarded for being client centric.
56 replies
89 months ago
TERRIBLE ,PATHETIC ,TRAUMATIC AND DISRESPECTFUL SERVICE
I bought a fridge on the 23.11.2018 and it was delivered on the 02.12.2018 ,it has not been working ever since it was delivered,initially i thought that the climate settings was not set correctly, i then set it accordingly, after a few days it still was not cooling as it should. I HAVE INCURRED A SUBSTANTIAL AMOUNT OF MONEY AS ALL THE FOOD AND BEVERAGES(MILK) WENT OFF. On the 14.12.2018 at 08:58 am i sent an email to ********** and she only responded on the 19.12.2018 saying she will log a call and call me back...I AM STILL WAITING. I called before 10am on the 18.12.2018 and spoke to Lucky Buthelezi(hope i got the name right)He made me resent the email to the above mentioned person ,two emails were sent AGAIN.He took my numbers and promised to call back.I AM STILL WAITING. I called again on the 18.12.2018 at 14:24PM and spoke to Francois,he took my details and promised to call back.I AM STILL WAITING. Made another call to the complaints department only to be told that it's online. PLEASE NOTE: I NOW DO NOT HAVE REFRIGERATED FOOD TO CONSUME AS IT'S ALL ROTTEN.WHO IS GOING TO PAY FOR THIS?? i sent all the required information.I asked the turn around time for all of this but still no answers. such disrespect from THE GAME STORES IN MALL AT CARNIVAL
210 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)