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Daniel W
Active since Dec 2018
1
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1 reviews
Kelston Motor Group
3 months ago
Never Trust Hyundai Port Elizabeth (Kelston Group)
Never will I trust or recommend the people from Hyundai Port Elizabeth (Kelston Group). They did a 30 000km service where crucial items were overlooked and not done. The trust I have in the group is thus nonexistent and I will not have my vehicle ever serviced by them ever again. Due to the lack of trust in this dealership, I will have to find an actual reputable, trustworthy Hyundai dealership. Vehicle was serviced in 20min and all the tick boxes ticked (90 minutes charged), yet the handbrake was never adjusted. The wiper blade is worn and no communication in terms of replacement was ever done. No thickness of brake pads stated anywhere so wear and failure point is unknown. Test drive of vehicle consisted of driving vehicle out of the service bay to the customer collection point (at 10km/hr). Invoice very clearly states that the service interval light has been reset on a vehicle that does not have a service interval light. The Service Manager cannot answer half of the questions as her only response was that she is not technical and cannot assist. I am still baffled as to how you become a Service Manager, and you don't know anything about the vehicles that is being serviced by your department. Then I wonder where this service interval light is, as the owner's manual does not indicate that the vehicle has such a light, yet it was reset, as per the invoice.
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