KM
Kelston Motor Group
Claimed Business
KM
Kelston Motor Group
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Kelston Motor Group faces widespread criticism across multiple branches and brands. Customers consistently report poor communication, unreturned calls, and prolonged vehicle repair timelines with little to no updates. Service departments in Gqeberha, Port Elizabeth, and Queenstown are frequently cited for disrespectful treatment, broken promises regarding courtesy cars, and unresolved mechanical issues after servicing. Refund disputes and billing concerns further erode trust. Positively, the MG East London branch earned praise for a seamless online purchase experience, with one sales consultant recognized for exceptional professionalism.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.5|16 Reviews
May '25 - Apr '26
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About Kelston Motor Group
Based on recent customer reviews, Kelston Motor Group faces widespread criticism across multiple branches and brands. Customers consistently report poor communication, unreturned calls, and prolonged vehicle repair timelines with little to no updates. Service departments in Gqeberha, Port Elizabeth, and Queenstown are frequently cited for disrespectful treatment, broken promises regarding courtesy cars, and unresolved mechanical issues after servicing. Refund disputes and billing concerns further erode trust. Positively, the MG East London branch earned praise for a seamless online purchase experience, with one sales consultant recognized for exceptional professionalism.
Kelston Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Kelston Motor Group across 90 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecW
carol W
1 reviews | Active since Jan 2020
17 Feb 2026, 09:46
I would give zero stars if I could. APPALLING!
I’m adding my voice to the many disappointing experiences reported under the Kelston umbrella. The lack of respect, poor service, and complete absence of accountability are shocking. Calls are never returned, and I waited an entire week just to receive a quote. Then, the day before my booking, I was informed that my service had suddenly changed from a 120 000 km to a 160 000 km service. I arrived right when they opened to ensure my car would be attended to early, as I needed to drive 1.5 hours home in time to collect my children from school. After dropping the car at 07:30, I was only told at 11:30 that it would be ready at 13:30. The experience was not only frustrating and infuriating, it is was embarrassing. I would strongly advise others to stay away.
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carol W
1 reviews | Active since Jan 2020
17 Feb 2026, 09:46
I would give zero stars if I could. APPALLING!
I’m adding my voice to the many disappointing experiences reported under the Kelston umbrella. The lack of respect, poor service, and complete absence of accountability are shocking. Calls are never returned, and I waited an entire week just to receive a quote. Then, the day before my booking, I was informed that my service had suddenly changed from a 120 000 km to a 160 000 km service. I arrived right when they opened to ensure my car would be attended to early, as I needed to drive 1.5 hours home in time to collect my children from school. After dropping the car at 07:30, I was only told at 11:30 that it would be ready at 13:30. The experience was not only frustrating and infuriating, it is was embarrassing. I would strongly advise others to stay away.
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carol W
1 reviews | Active since Jan 2020
10 Feb 2026, 13:43
ZERO customer service
The customer service is extremely disappointing. It seems that because they are the only group authorized to service Peugeots, they feel they can treat customers with disrespect. I may not have a choice about where I service my car, but I will be leaving reviews to warn others about the poor service. I’ve been waiting a week just to find out the cost of my service. Everyone promises to call back, but no one does. Interactions feel like I’m being a nuisance, rather than a valued customer. I sincerely hope to switch to a different service provider soon to avoid this kind of treatment.
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carol W
1 reviews | Active since Jan 2020
10 Feb 2026, 13:43
ZERO customer service
The customer service is extremely disappointing. It seems that because they are the only group authorized to service Peugeots, they feel they can treat customers with disrespect. I may not have a choice about where I service my car, but I will be leaving reviews to warn others about the poor service. I’ve been waiting a week just to find out the cost of my service. Everyone promises to call back, but no one does. Interactions feel like I’m being a nuisance, rather than a valued customer. I sincerely hope to switch to a different service provider soon to avoid this kind of treatment.
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Mr AC Jansen Van Rensburg
1 reviews | Active since Jan 2020
22 Jan 2026, 16:58
Kelston Ford Cradock bad service
I took my car in on Monday to Ford Cradock asking them to check why my car does not start. Nothing was wrong with the car no noises no shaking no nothing just does not want to start on its own. They told me what was wrong and that I have to pay before they order the spare. I paid the R2400 and was told the part will be here Wednesday. I told them I have to take my children to university on Thursday, and the assured me Wednesday I will have my car. When I got there Wednesday morning no one knew about the spare and no one ordered it. They assured me they will get the spares somewhere and I will have my car Wednesday afternoon. Then afternoon they said the spare they ordered was not the problem and they have to look for another problem so I will get the car Thursday. So here we are today now they say they don't have the spares now and the car will not be finished today and they don't have a loan car that I can use. So I told them to close my car I will drive it like that seeing that it just does not want to start on its own so I will push the car and drive it like that. When I left the car is shaking it sounds like the engine wants to fall out and making noises and the engine light is burning now. So here I am. I can't take my children to university on time, I can't drive my own car anymore because now it's falling appart. My wife is loosing her income because she deliveries her orders with the car, and Ford is saying they are sorry the manager told me he did speek to the employers because they did not order the spares in time but that still does not solve my problem and the manager just says oh sorry
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Mr AC Jansen Van Rensburg
1 reviews | Active since Jan 2020
22 Jan 2026, 16:58
Kelston Ford Cradock bad service
I took my car in on Monday to Ford Cradock asking them to check why my car does not start. Nothing was wrong with the car no noises no shaking no nothing just does not want to start on its own. They told me what was wrong and that I have to pay before they order the spare. I paid the R2400 and was told the part will be here Wednesday. I told them I have to take my children to university on Thursday, and the assured me Wednesday I will have my car. When I got there Wednesday morning no one knew about the spare and no one ordered it. They assured me they will get the spares somewhere and I will have my car Wednesday afternoon. Then afternoon they said the spare they ordered was not the problem and they have to look for another problem so I will get the car Thursday. So here we are today now they say they don't have the spares now and the car will not be finished today and they don't have a loan car that I can use. So I told them to close my car I will drive it like that seeing that it just does not want to start on its own so I will push the car and drive it like that. When I left the car is shaking it sounds like the engine wants to fall out and making noises and the engine light is burning now. So here I am. I can't take my children to university on time, I can't drive my own car anymore because now it's falling appart. My wife is loosing her income because she deliveries her orders with the car, and Ford is saying they are sorry the manager told me he did speek to the employers because they did not order the spares in time but that still does not solve my problem and the manager just says oh sorry
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Replies (0)AM
Ala M
1 reviews | Active since Jan 2020
15 Jan 2026, 08:28
Horrible experience and lack in customer services
I recently serviced (yesterday) at Kelston Motor Group in Gqeberha. Due to delays in authorisation the vehicle had to be left overnight to be completed today, I was suprised to find out that my service advisor didn't mention anything about my vehicle being finished after an entire stressful day yesterday of them not finding me in their service even though confirmation emails were sent as well as text messages. This is the second time I've serviced in this branch and each time its a complete nightmare, not only do they lack in customer services but it seems they only cater well for certain people. I am disappointed with such a service from a big company as this.
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Ala M
1 reviews | Active since Jan 2020
15 Jan 2026, 08:28
Horrible experience and lack in customer services
I recently serviced (yesterday) at Kelston Motor Group in Gqeberha. Due to delays in authorisation the vehicle had to be left overnight to be completed today, I was suprised to find out that my service advisor didn't mention anything about my vehicle being finished after an entire stressful day yesterday of them not finding me in their service even though confirmation emails were sent as well as text messages. This is the second time I've serviced in this branch and each time its a complete nightmare, not only do they lack in customer services but it seems they only cater well for certain people. I am disappointed with such a service from a big company as this.
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Replies (0)mB
michael B
1 reviews | Active since Jan 2020
17 Nov 2025, 17:19
Fantastic service
Once again I must compliment Sipho of MG East London Bought an xline from him online I'm in Cape town The whole process was seamless What a professional and friendly person He goes the extra mile When I noticed the parcel rack wasn't in the car upon receiving it he got me to get a quote for a replacement No excuses Just great service Sipho You are amazing Kelston must be proud of you
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michael B
1 reviews | Active since Jan 2020
17 Nov 2025, 17:19
Fantastic service
Once again I must compliment Sipho of MG East London Bought an xline from him online I'm in Cape town The whole process was seamless What a professional and friendly person He goes the extra mile When I noticed the parcel rack wasn't in the car upon receiving it he got me to get a quote for a replacement No excuses Just great service Sipho You are amazing Kelston must be proud of you
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Replies (0)mB
michael B
1 reviews | Active since Jan 2020
14 Nov 2025, 08:36
Great service from Kelston
Bought a 2023 Picanto xline from MG east London through Sipho I'm from Cape town and bought the car online. What fantastic service from Sipho From beginning to end Kelston really goes the extra mile I will not hesitate to buy from them again I've already told friends about the quality and service
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michael B
1 reviews | Active since Jan 2020
14 Nov 2025, 08:36
Great service from Kelston
Bought a 2023 Picanto xline from MG east London through Sipho I'm from Cape town and bought the car online. What fantastic service from Sipho From beginning to end Kelston really goes the extra mile I will not hesitate to buy from them again I've already told friends about the quality and service
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Alan T
1 reviews | Active since Jan 2020
27 Oct 2025, 09:00
Inept mechanics, lack of accountability, lack of concern.
My Mitsubishi journey with Kelston has been characterized by technical ineptitude (twice returned after servicing and then a seized engine), but worse than that, the customer service has been appaling and the lack of concern from Kelston astonishing. If you buy a Mitsubishi from Kelston and something goes wrong, you are on your own! Worse than that, don't bank on Mitsubishi SA - they have absolutely no interest.
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Alan T
1 reviews | Active since Jan 2020
27 Oct 2025, 09:00
Inept mechanics, lack of accountability, lack of concern.
My Mitsubishi journey with Kelston has been characterized by technical ineptitude (twice returned after servicing and then a seized engine), but worse than that, the customer service has been appaling and the lack of concern from Kelston astonishing. If you buy a Mitsubishi from Kelston and something goes wrong, you are on your own! Worse than that, don't bank on Mitsubishi SA - they have absolutely no interest.
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