AB
Adam B
Active since Jan 2019
3
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0
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Reviews
3 reviews18 months ago
Disappointing Experience with Damaged Luggage and Poor Customer Support
We recently traveled with EasyJet for a family holiday (First family holiday), and unfortunately, our experience was overshadowed by a significant issue with our luggage. Upon collecting our bags at the destination, we discovered that all the zips had been removed — even on bags that didn’t have locks on them. This left our luggage unusable for the return trip, adding unnecessary stress to our holiday. After returning home, I contacted EasyJet to report the damage. Unfortunately, their response was less than helpful. They stated that because I had reported the issue more than seven days after the flight, they couldn’t assist us. While I understand that companies have policies, it felt unreasonable in our case. The delay in reporting the issue wasn’t due to negligence but rather because my child fell ill during the trip, and my wife had broken her ankle. With all these personal challenges, initiating a formal complaint immediately just wasn’t feasible. Given the circumstances, I had hoped for more understanding and flexibility from EasyJet. This experience has left us extremely disappointed, and the lack of empathy from their customer service has added to our frustration. We are now left with ruined luggage and no resolution from the airline. I would caution anyone flying with EasyJet to be aware of their rigid policies and the possibility of damaged luggage with no recourse.
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53 months ago
Robbers
Disappointed - I see my account was debited 849 Rand twice this month. The reason I received from the call centre was : The first debit is for your normal month to month membership. The second debit was a levy that is apparently in contract that is taken in order to "Fix gym equipment, paint walls and maintain the gym on a yearly basis". What an absurd reason, what on earth do you pay a monthly contract for? What does that money go to? I have cancelled my contract and even though I am on a month to month, I still have to pay one extra month as notice. So essentially this last month has cost me R2547 in total or 3 months worth of payment.
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89 months ago
Overcharged for slight damage
I rented a car from Avis (George Airport) on the 5th of Dec 2018. They reserved 5600 Rand from my card (this included rental, super cover insurance and a deposit) When I returned the car, I noticed there was a scratch (about 2cm long) on the vehicle. I waited for the quote to mend the scratch and Avis came back a week later saying they are going to charge me 2800 rand for the 2cm scratch. That amount is absolutely ridiculous for the slightest bit of damage on the car. To note, I also took the super cover which is the most expensive cover on the car and this did not cover this scratch. I feel cheated that I even bothered taking it out as it amounts to an extra 120 rand or so a day. That is only one part of my irritation. The second was that without warning, they deducted another 6000 Rand (which was for the rental, super cover, deposit and damages) and did not bother to release the other initial reserved amount of 5600 Rand. I am still waiting for the return of this reserved amount (this is after an entire month). In total they removed 11600 rand from my account (5600 for the initial deposit, 6000 for the revised amount with damage). All this without a single phone call. My irritation is that Avis could have surely gotten a better quote than 2800 rand, also deducting money from an account without releasing a deposit is extremely painful. Will never use this car company ever again PS: I am still waiting for the 5600 Rand to be returned.
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