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EasyJet
Unclaimed Business
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Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Adam B
1 reviews | Active since Jan 2020
16 Oct 2024, 11:19
Disappointing Experience with Damaged Luggage and Poor Customer Support
We recently traveled with EasyJet for a family holiday (First family holiday), and unfortunately, our experience was overshadowed by a significant issue with our luggage. Upon collecting our bags at the destination, we discovered that all the zips had been removed — even on bags that didn’t have locks on them. This left our luggage unusable for the return trip, adding unnecessary stress to our holiday. After returning home, I contacted EasyJet to report the damage. Unfortunately, their response was less than helpful. They stated that because I had reported the issue more than seven days after the flight, they couldn’t assist us. While I understand that companies have policies, it felt unreasonable in our case. The delay in reporting the issue wasn’t due to negligence but rather because my child fell ill during the trip, and my wife had broken her ankle. With all these personal challenges, initiating a formal complaint immediately just wasn’t feasible. Given the circumstances, I had hoped for more understanding and flexibility from EasyJet. This experience has left us extremely disappointed, and the lack of empathy from their customer service has added to our frustration. We are now left with ruined luggage and no resolution from the airline. I would caution anyone flying with EasyJet to be aware of their rigid policies and the possibility of damaged luggage with no recourse.
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Adam B
1 reviews | Active since Jan 2020
16 Oct 2024, 11:19
Disappointing Experience with Damaged Luggage and Poor Customer Support
We recently traveled with EasyJet for a family holiday (First family holiday), and unfortunately, our experience was overshadowed by a significant issue with our luggage. Upon collecting our bags at the destination, we discovered that all the zips had been removed — even on bags that didn’t have locks on them. This left our luggage unusable for the return trip, adding unnecessary stress to our holiday. After returning home, I contacted EasyJet to report the damage. Unfortunately, their response was less than helpful. They stated that because I had reported the issue more than seven days after the flight, they couldn’t assist us. While I understand that companies have policies, it felt unreasonable in our case. The delay in reporting the issue wasn’t due to negligence but rather because my child fell ill during the trip, and my wife had broken her ankle. With all these personal challenges, initiating a formal complaint immediately just wasn’t feasible. Given the circumstances, I had hoped for more understanding and flexibility from EasyJet. This experience has left us extremely disappointed, and the lack of empathy from their customer service has added to our frustration. We are now left with ruined luggage and no resolution from the airline. I would caution anyone flying with EasyJet to be aware of their rigid policies and the possibility of damaged luggage with no recourse.
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Replies (0)JA
Jessie A
1 reviews | Active since Jan 2020
25 Sept 2024, 05:21
EasyJet
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
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Jessie A
1 reviews | Active since Jan 2020
25 Sept 2024, 05:21
EasyJet
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
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Mia N
1 reviews | Active since Jan 2020
12 Sept 2024, 14:52
Clown Plane!
Terrible first experience with EasyJet. We are from South Africa, and had to attend a conference in Amsterdam. From there we decided to book an EasyJet flight to Italy. Just for a quick holiday. Our flight to Milan was delayed by more than an hour…no communication was given… and it didn’t seem that it was due to air traffic or some sort of issue, there was just no urgency to get people on the plane and get going. On the way back from Milan to Amsterdam, it was delayed again! We boarded on time and literally as soon as everyone was seated, the captain came out to say, we will be delayed for an hour and 15 minutes. I am certain they knew that we were going to be delayed, so why have us all board the plane just to be stuck for 01h15. We moved to a parking space and waited for clearance. The delay was due to weather and air traffic. The captain then says that we are free to use our cellphones and whatever until take off. She then proceeds to say that if passengers would like to view the ****pit they are welcome to do so. While I understand the gesture to shorten the waiting time, I do not think this is the safest thing to do. A lot of people got up and sat in the captain’s seat taking selfies. It now seemed like a clown plane. Probably around 10 - 13 people were surrounding the ****pit at once. I just feel like there is a reason that this is not allowed under normal circumstances. And my first thought was, what if people are over there pressing buttons that they shouldn’t be pushing. Needless to say, we will not be using EasyJet again.
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Mia N
1 reviews | Active since Jan 2020
12 Sept 2024, 14:52
Clown Plane!
Terrible first experience with EasyJet. We are from South Africa, and had to attend a conference in Amsterdam. From there we decided to book an EasyJet flight to Italy. Just for a quick holiday. Our flight to Milan was delayed by more than an hour…no communication was given… and it didn’t seem that it was due to air traffic or some sort of issue, there was just no urgency to get people on the plane and get going. On the way back from Milan to Amsterdam, it was delayed again! We boarded on time and literally as soon as everyone was seated, the captain came out to say, we will be delayed for an hour and 15 minutes. I am certain they knew that we were going to be delayed, so why have us all board the plane just to be stuck for 01h15. We moved to a parking space and waited for clearance. The delay was due to weather and air traffic. The captain then says that we are free to use our cellphones and whatever until take off. She then proceeds to say that if passengers would like to view the ****pit they are welcome to do so. While I understand the gesture to shorten the waiting time, I do not think this is the safest thing to do. A lot of people got up and sat in the captain’s seat taking selfies. It now seemed like a clown plane. Probably around 10 - 13 people were surrounding the ****pit at once. I just feel like there is a reason that this is not allowed under normal circumstances. And my first thought was, what if people are over there pressing buttons that they shouldn’t be pushing. Needless to say, we will not be using EasyJet again.
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Vincent Belo Silva Dohner
1 reviews | Active since Jan 2020
19 Feb 2024, 17:20
*******
On my ticket i had my first and second name. At the gate they said they had to change it. It took them 40 seconds to change my second name to my last name, and i never had issues with my name on other airlines. The flight was 20 euros, and for the 40 seconds they took to modify my name they charged me 72 euros! when i got in contact with them they refused to refund me. they charged me tree times more then the ticket to 'fix' something that no other airline had any issues. AVOID FLYING WITH EASYJET, THEY ARE *******!!!
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Vincent Belo Silva Dohner
1 reviews | Active since Jan 2020
19 Feb 2024, 17:20
*******
On my ticket i had my first and second name. At the gate they said they had to change it. It took them 40 seconds to change my second name to my last name, and i never had issues with my name on other airlines. The flight was 20 euros, and for the 40 seconds they took to modify my name they charged me 72 euros! when i got in contact with them they refused to refund me. they charged me tree times more then the ticket to 'fix' something that no other airline had any issues. AVOID FLYING WITH EASYJET, THEY ARE *******!!!
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2023, 10:27
Hiding from claims
Easyjet cancelled my flight. They directed me to a claim form on their website to claim back for an alternate flight. When trying to submit this form Captcha times out and the form cannot be submitted. I contacted them on their chatline and they cannot assist. I emailed them to manually put through the claim. They keep on responding with a standard email. Now they have disconnected this email address as well. I have been trying for 9 days now!!!!
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2023, 10:27
Hiding from claims
Easyjet cancelled my flight. They directed me to a claim form on their website to claim back for an alternate flight. When trying to submit this form Captcha times out and the form cannot be submitted. I contacted them on their chatline and they cannot assist. I emailed them to manually put through the claim. They keep on responding with a standard email. Now they have disconnected this email address as well. I have been trying for 9 days now!!!!
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WB
Wim B
1 reviews | Active since Jan 2020
29 Aug 2022, 10:03
Excellent Service by Easyjet
Ms Len Sigasa helped me with a refund after their flight was cancelled and she was extremely helpful when I called her. This type of service encounter is something this airline can be proud off!
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