Disappointing Experience with Damaged Luggage and Poor Customer Support

We recently traveled with EasyJet for a family holiday (First family holiday), and unfortunately, our experience was overshadowed by a significant issue with our luggage. Upon collecting our bags at the destination, we discovered that all the zips had been removed — even on bags that didn’t have locks on them. This left our luggage unusable for the return trip, adding unnecessary stress to our holiday.

After returning home, I contacted EasyJet to report the damage. Unfortunately, their response was less than helpful. They stated that because I had reported the issue more than seven days after the flight, they couldn’t assist us. While I understand that companies have policies, it felt unreasonable in our case. The delay in reporting the issue wasn’t due to negligence but rather because my child fell ill during the trip, and my wife had broken her ankle. With all these personal challenges, initiating a formal complaint immediately just wasn’t feasible.

Given the circumstances, I had hoped for more understanding and flexibility from EasyJet. This experience has left us extremely disappointed, and the lack of empathy from their customer service has added to our frustration. We are now left with ruined luggage and no resolution from the airline. I would caution anyone flying with EasyJet to be aware of their rigid policies and the possibility of damaged luggage with no recourse.