Leanne N

Property managed by Propr

We rented a villa in Bantry Bay for R15k for the weekend. We asked if we could check in at 2pm. They said that the check in time is 3 pm. We had travelled far and were very tired. We had a late lunch and arrived at 3:30 pm. I asked the cleaning staff why they were so behind and they said that the owner had been there and he checked out late. On our arrival the cleaning staff were still busy working. We entered the villa with dustbin bags and ******* on the floor that is still being swept up. The aircons were not working well. Seems the gas was not filled up. I asked about this and the staff had no idea how to work the aircon. The main room had no duvet on it and no towels were in the main bedroom. At 4:30 pm the smell of human sweat was still lingering in the apartment. I tried several times to call someone but Friday in cape Town is like deaths door. To top it all off when I opened the drawer in the main bedroom, only to find a ********. How is this fair. I would question properties being managed by this company next time. Propr is a joke.