Kevin M

Terrible service

I contacted "Mr Fix It Appliance Repair" on the 2nd Jan 2019 and spoke to somebody called "Koosie" to come out and take a look at why my Defy DFC403 fridge/freezer was having temperature issues. He said he or one of his staff would come and assist me the following day. The following morning Timothy and another chap arrived at my house to examine the fridge/freezer. Both Timothy and the other chap appeared to be friendly and started fiddling around inside the application. After about 30min Timothy said he believes he located the problem with the fan/motor in the freezer compartment and that it would need replacing. He removed the fan/motor and said I had to pay him the R245 call out fee which I did. Unfortunately for me I only had x3 R100 notes on me and he said he didn't have any change with him but not to worry as he would return later that afternoon once he got a replacement part. He did however mention that the replacement part would not be a genuine Defy part as apparently Defy (country wide) were closed for a 2 week stock take. This wasn't an issue as the fridge/freezer was out of warranty so as long as the part worked I didn't mind. Needless to say Timothy left my house with my "faulty part" and R300 never to return! Despite numerous WhatsApp messages and phone calls later I'm unable to get hold of him. Trying to reach him on ********** or ********** either goes straight to voice mail or gets cut off. To anyone out there looking for somebody to assist with appliance repairs please avoid using "Mr Fixit Appliance Repair". Their work ethic is non-existent and they just going to rip you off!