Chanré Steenkamp

Ridiculous Customer Service

My husband has been a client of Boskel since September 2016. He specifically chose their network as it is a month-to-month contract and they have an unlimited calls package which is highly beneficial for both his full time work and our personal business. We started having problems where he couldn't phone out or use his data in December 2016. This became a continuous problem - every time he recharged with data, he couldn't make outgoing calls - until today, nobody knows why. Needless to say, we stopped recharging his account with data to try and avoid the problem, instead he uses data from our Vodacom WiFi when need be. We have had this problem about 4 times now, every time the problems lasts for about 6 days max. Most recently we have had the 5th incident. On 4 December 2018 the same problem occurred. Without us recharging my husband's account with data, he couldn't make outgoing calls. We received phone calls from CellC (Boksel makes use of their towers) trying to "fix" the problem. One particular technician didn't feel the need to listen to the problem and instead took it upon himself to act like he was the client. Because of this particular phone call, we have been made out to be unhelpful in the situation. 16 January 2019 - Day 44 Still no solution to the problem. Still no feedback or phone call since 8 January 2019. Still my husband cannot make outgoing phone calls. I have made it very clear to Boksel that not only does this jeopardise my husband's full time job, it is also taking a strain on our business. My husband also works at least an hour away from home, if anything were to happen to him on his way home there is no way to contact anyone. Ofourse their account has been paid to date, last debit order on 21 December 2018 . If you were to miss a payment, they cut off your network immediately. But with the roles reversed, they don't give a damn.