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Boksel
Unclaimed Business
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Performance(last 12 months):
TrustIndex
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Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2020, 12:29
Boksel
This service provider is supposed to be a Afrikaans service provider. When you phone their client services there is only English speaking consultants available. They send you a sms to inform you of the debit order date, don’t debit your account and after a few days freeze your services without letting you know that there was a problem with their deductions so that it could be corrected before the suspension of services. Customer care phoned me back the week after I asked for a afrikaans speaking consultant where the call quality was so poor I couldn’t even hear the consultant because of a great distortion sound. How can you sell a service and not be able to render the service.Data services is very poor and calls does not reach you. With all of this said, I let them know that I will rather return to prepaid services than have this problems. Already had problems with them before. A week has passed and no feedback yet with services still suspended. I hope the rest of Boksel customers get treated better.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2020, 12:29
Boksel
This service provider is supposed to be a Afrikaans service provider. When you phone their client services there is only English speaking consultants available. They send you a sms to inform you of the debit order date, don’t debit your account and after a few days freeze your services without letting you know that there was a problem with their deductions so that it could be corrected before the suspension of services. Customer care phoned me back the week after I asked for a afrikaans speaking consultant where the call quality was so poor I couldn’t even hear the consultant because of a great distortion sound. How can you sell a service and not be able to render the service.Data services is very poor and calls does not reach you. With all of this said, I let them know that I will rather return to prepaid services than have this problems. Already had problems with them before. A week has passed and no feedback yet with services still suspended. I hope the rest of Boksel customers get treated better.
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Tom G
1 reviews | Active since Jan 2020
8 Apr 2020, 08:42
Most Pathetic Service
Most Pathetic Service Ever for the last 9 Months my two sim cards get suspended due to non payment even though the payment is made. I have to call them and after sending proof of payments through the account gets unblocked. The client service manager is never available and never returns a call.
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Tom G
1 reviews | Active since Jan 2020
8 Apr 2020, 08:42
Most Pathetic Service
Most Pathetic Service Ever for the last 9 Months my two sim cards get suspended due to non payment even though the payment is made. I have to call them and after sending proof of payments through the account gets unblocked. The client service manager is never available and never returns a call.
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Johann K
1 reviews | Active since Jan 2020
20 Dec 2019, 21:50
Debits accounts two months after account closed
Boksel double debit my account - R481-53. I have cancelled my service with them two months ago already, which Arnu at boksel has confirmed via email. At that time, boksel owed me R481-53. It has taken boksel more than 2 weeks to release my number so that my number could be ported to my new service provider!? I had to draw and send bank statements to boksel to prove that they indeed have no clue, and that they have debited another month's subscription from my account. This was not the first time that they have taken the same amount twice in one month?! Today another R726-11 has been taken from my account and an attempt was made to take another R380-00 from my wife's account as well?!? We have no connection with this horrible company any more yet they keep on taking money from our accounts!! We were cut off for no reason for weeks, promises was made week after week after week with absolutely NO ONE taking any responsibility and NO ONE giving feedback as promised time and time again, why our service was suspended. No credits were given for a two week suspension of service, for NO REASON, we were charged and money was taken from our accounts. Boksel owes us in excess of R1,300-00!! They have promised to refund us so many times, but not a single cent or explanation has appeared. I have spent hours and weeks on end with this disgraceful company on the phone - still I am out of pocket and money is taken from my account without ANY AUTHORISATION from me. I have now had to cancel my cards in an attempt to stop the senseless luting of my bank accounts!! What an odacity they have?? Once you believe their disgraceful lies, your bank accounts will be debited, your number will be suspended and your data will be switched off for no reason at any time. I had clients phoning my colleagues and office landline complaining that I do not answer my mobile phone?!? I go to the bathroom with my phone, not to miss a call!?!? Worst company EVER! Absolutely NO SERVICE, NO FEEDBACK AND THEY HELP THEMSELVES TO YOUR MONEY, REFUSING TO REFUND YOU. Stay away from BOKSEL!!
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Johann K
1 reviews | Active since Jan 2020
20 Dec 2019, 21:50
Debits accounts two months after account closed
Boksel double debit my account - R481-53. I have cancelled my service with them two months ago already, which Arnu at boksel has confirmed via email. At that time, boksel owed me R481-53. It has taken boksel more than 2 weeks to release my number so that my number could be ported to my new service provider!? I had to draw and send bank statements to boksel to prove that they indeed have no clue, and that they have debited another month's subscription from my account. This was not the first time that they have taken the same amount twice in one month?! Today another R726-11 has been taken from my account and an attempt was made to take another R380-00 from my wife's account as well?!? We have no connection with this horrible company any more yet they keep on taking money from our accounts!! We were cut off for no reason for weeks, promises was made week after week after week with absolutely NO ONE taking any responsibility and NO ONE giving feedback as promised time and time again, why our service was suspended. No credits were given for a two week suspension of service, for NO REASON, we were charged and money was taken from our accounts. Boksel owes us in excess of R1,300-00!! They have promised to refund us so many times, but not a single cent or explanation has appeared. I have spent hours and weeks on end with this disgraceful company on the phone - still I am out of pocket and money is taken from my account without ANY AUTHORISATION from me. I have now had to cancel my cards in an attempt to stop the senseless luting of my bank accounts!! What an odacity they have?? Once you believe their disgraceful lies, your bank accounts will be debited, your number will be suspended and your data will be switched off for no reason at any time. I had clients phoning my colleagues and office landline complaining that I do not answer my mobile phone?!? I go to the bathroom with my phone, not to miss a call!?!? Worst company EVER! Absolutely NO SERVICE, NO FEEDBACK AND THEY HELP THEMSELVES TO YOUR MONEY, REFUSING TO REFUND YOU. Stay away from BOKSEL!!
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Lucas V
1 reviews | Active since Jan 2020
12 Dec 2019, 12:03
Poor delivery of services
Good day All I’ve been with this service provider for almost a year now. This is the worst decision I’ve made. Struggling to get connected on the data side. Two days ago I know of two people trying to get hold of me both called thrice and I didn’t even receive a sms informing me of the attempted calls that I have missed. Why do we pay for services not rendered. Regards Lucas
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Lucas V
1 reviews | Active since Jan 2020
12 Dec 2019, 12:03
Poor delivery of services
Good day All I’ve been with this service provider for almost a year now. This is the worst decision I’ve made. Struggling to get connected on the data side. Two days ago I know of two people trying to get hold of me both called thrice and I didn’t even receive a sms informing me of the attempted calls that I have missed. Why do we pay for services not rendered. Regards Lucas
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Charlene C
1 reviews | Active since Jan 2020
11 Dec 2019, 08:52
Worst Service
Worst service I have ever received. They load international calls on your behave and expect you to pay an extra amount of R 200 - R 300 and then say it was an error. Loadshedding is happening and my service has been down for more then two days now. Each month I have to manually pay as a debit order is in place but never goes off and then they cut my line. Load data and the next moment it does not work. Constantly have to restart my phone as they need to restart my service. I have recommended more then 10 people to boksel and everyone is sitting with the same problem. Will never recommend boksel to anyone ever again. I use boksel as my personal number and business number. I can not go without service every month two to three days. It is absolutely embarrassing the service rendered.
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Charlene C
1 reviews | Active since Jan 2020
11 Dec 2019, 08:52
Worst Service
Worst service I have ever received. They load international calls on your behave and expect you to pay an extra amount of R 200 - R 300 and then say it was an error. Loadshedding is happening and my service has been down for more then two days now. Each month I have to manually pay as a debit order is in place but never goes off and then they cut my line. Load data and the next moment it does not work. Constantly have to restart my phone as they need to restart my service. I have recommended more then 10 people to boksel and everyone is sitting with the same problem. Will never recommend boksel to anyone ever again. I use boksel as my personal number and business number. I can not go without service every month two to three days. It is absolutely embarrassing the service rendered.
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JJ R
1 reviews | Active since Jan 2020
2 Jul 2019, 08:20
Pathetic service!!!
I have been with Boksel from the beginning - worst decision I ever made. Apart from periods without service/reception, you buy data and then have to struggle to get it added to your account. They installed a debit order on my wife's account without our consent - we did not even give them the banking details. In April this year I cancelled my contract and went back to Vodacom. I phoned Boksel first to get the procedure that I need to follow - followed that and cancelled my contract on 23 April for the 30th, only to find all services cancelled immediatly on the 23rd, but being billed till the 30th. Phoned them and after numerous long conversations got them to open my line again so that I could receive the porting sms - they would close the services again a day later. Found out last week, it is still open, even thou I do not have the sim anymore (2 months already). They deducted my April account in May, and then the last bit of data (used from 1-5 May 2019) on 06/06/2019. Last week I received a sms that they will deduct June's account on 29/06/2019 - which they did. I phoned them last Tuesday to ask them to cancel the DO and rectify their accounts as I am not liable for any more accounts, as I have not been using their services for 2 months and the last accounts have been deducted on 06/06/2019. Spoke to Michelle who apparently cannot do simple math where 2 months of 0 data = R0. She kept on going back to 5 days of data usage in the beginning of May that is being deducted now (according to her a month after) - but it was already deducted on 06/06/2019 (a month after) - 29 June is now 2 months after - she could not grasp this. She told me she would investigate and come back to me, and that I should sent her a copy of the payment that was deducted. I did this the next day and asked for full breakdowns of the last 3 payments. Dead silence!!! She did not even bother to come back to me. And so the payment went through on the 29th again. I sent a mail again asking for a manager to contact me by the end of business day Monday 01/07/2019 - again DEAD SILENCE! So I will have to take this up with ICASA. Worst service ever. NEVER choose boksel!!!
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JJ R
1 reviews | Active since Jan 2020
2 Jul 2019, 08:20
Pathetic service!!!
I have been with Boksel from the beginning - worst decision I ever made. Apart from periods without service/reception, you buy data and then have to struggle to get it added to your account. They installed a debit order on my wife's account without our consent - we did not even give them the banking details. In April this year I cancelled my contract and went back to Vodacom. I phoned Boksel first to get the procedure that I need to follow - followed that and cancelled my contract on 23 April for the 30th, only to find all services cancelled immediatly on the 23rd, but being billed till the 30th. Phoned them and after numerous long conversations got them to open my line again so that I could receive the porting sms - they would close the services again a day later. Found out last week, it is still open, even thou I do not have the sim anymore (2 months already). They deducted my April account in May, and then the last bit of data (used from 1-5 May 2019) on 06/06/2019. Last week I received a sms that they will deduct June's account on 29/06/2019 - which they did. I phoned them last Tuesday to ask them to cancel the DO and rectify their accounts as I am not liable for any more accounts, as I have not been using their services for 2 months and the last accounts have been deducted on 06/06/2019. Spoke to Michelle who apparently cannot do simple math where 2 months of 0 data = R0. She kept on going back to 5 days of data usage in the beginning of May that is being deducted now (according to her a month after) - but it was already deducted on 06/06/2019 (a month after) - 29 June is now 2 months after - she could not grasp this. She told me she would investigate and come back to me, and that I should sent her a copy of the payment that was deducted. I did this the next day and asked for full breakdowns of the last 3 payments. Dead silence!!! She did not even bother to come back to me. And so the payment went through on the 29th again. I sent a mail again asking for a manager to contact me by the end of business day Monday 01/07/2019 - again DEAD SILENCE! So I will have to take this up with ICASA. Worst service ever. NEVER choose boksel!!!
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Chanré Steenkamp
1 reviews | Active since Jan 2020
16 Jan 2019, 06:43
Ridiculous Customer Service
My husband has been a client of Boskel since September 2016. He specifically chose their network as it is a month-to-month contract and they have an unlimited calls package which is highly beneficial for both his full time work and our personal business. We started having problems where he couldn't phone out or use his data in December 2016. This became a continuous problem - every time he recharged with data, he couldn't make outgoing calls - until today, nobody knows why. Needless to say, we stopped recharging his account with data to try and avoid the problem, instead he uses data from our Vodacom WiFi when need be. We have had this problem about 4 times now, every time the problems lasts for about 6 days max. Most recently we have had the 5th incident. On 4 December 2018 the same problem occurred. Without us recharging my husband's account with data, he couldn't make outgoing calls. We received phone calls from CellC (Boksel makes use of their towers) trying to "fix" the problem. One particular technician didn't feel the need to listen to the problem and instead took it upon himself to act like he was the client. Because of this particular phone call, we have been made out to be unhelpful in the situation. 16 January 2019 - Day 44 Still no solution to the problem. Still no feedback or phone call since 8 January 2019. Still my husband cannot make outgoing phone calls. I have made it very clear to Boksel that not only does this jeopardise my husband's full time job, it is also taking a strain on our business. My husband also works at least an hour away from home, if anything were to happen to him on his way home there is no way to contact anyone. Ofourse their account has been paid to date, last debit order on 21 December 2018 . If you were to miss a payment, they cut off your network immediately. But with the roles reversed, they don't give a damn.
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Chanré Steenkamp
1 reviews | Active since Jan 2020
16 Jan 2019, 06:43
Ridiculous Customer Service
My husband has been a client of Boskel since September 2016. He specifically chose their network as it is a month-to-month contract and they have an unlimited calls package which is highly beneficial for both his full time work and our personal business. We started having problems where he couldn't phone out or use his data in December 2016. This became a continuous problem - every time he recharged with data, he couldn't make outgoing calls - until today, nobody knows why. Needless to say, we stopped recharging his account with data to try and avoid the problem, instead he uses data from our Vodacom WiFi when need be. We have had this problem about 4 times now, every time the problems lasts for about 6 days max. Most recently we have had the 5th incident. On 4 December 2018 the same problem occurred. Without us recharging my husband's account with data, he couldn't make outgoing calls. We received phone calls from CellC (Boksel makes use of their towers) trying to "fix" the problem. One particular technician didn't feel the need to listen to the problem and instead took it upon himself to act like he was the client. Because of this particular phone call, we have been made out to be unhelpful in the situation. 16 January 2019 - Day 44 Still no solution to the problem. Still no feedback or phone call since 8 January 2019. Still my husband cannot make outgoing phone calls. I have made it very clear to Boksel that not only does this jeopardise my husband's full time job, it is also taking a strain on our business. My husband also works at least an hour away from home, if anything were to happen to him on his way home there is no way to contact anyone. Ofourse their account has been paid to date, last debit order on 21 December 2018 . If you were to miss a payment, they cut off your network immediately. But with the roles reversed, they don't give a damn.
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Andries P
1 reviews | Active since Jan 2020
29 Oct 2018, 12:07
Boksel service is a joke
Took out contract under the impression that they run on vodacom backbone as advertised on site. When I took out contract and tested found that it does not work on Vodacom at all. Tested at different locations with setup as per technical support with no luck. Then I get sms stating I owe them money as payment is in arrears, strange as on site you have to pay in advance to get sim and data and voice before you can use service? Then I am told R158 paid in advance was deposit that you cant get back if you do not use service for 3 months, even if site states clearly it is a month to month service.
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Andries P
1 reviews | Active since Jan 2020
29 Oct 2018, 12:07
Boksel service is a joke
Took out contract under the impression that they run on vodacom backbone as advertised on site. When I took out contract and tested found that it does not work on Vodacom at all. Tested at different locations with setup as per technical support with no luck. Then I get sms stating I owe them money as payment is in arrears, strange as on site you have to pay in advance to get sim and data and voice before you can use service? Then I am told R158 paid in advance was deposit that you cant get back if you do not use service for 3 months, even if site states clearly it is a month to month service.
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