Active since Feb 2017
Contacted Vanhunks to confirm if they have stock on a kayak seat as they showed none on site. They advised that they do have and I made payment. Chair was sent and it did not fit and *****s where at incorrect place scratched my kayak. Sent mail with evidence as requested then was advised they do not have the exact seat I should drill holes at other angle and put *****s in there. Told them that is not acceptable as it does not fit correctly either. Was told they would send other chair it is no 3 months later and have received nothing!!!!
Bought new bakkie and asked them to cancel as I was not allowed to use beame with new insurance on the bakkie. Asked me to send mail as well and did. It is now 3 months later and still deducting from my account, blocked the deduction now I get spammed to pay apparent outstanding balance!!
If I could give zero would, took a once off monthly deal with free router and ups, ups was not delivered. I then had to fight for weeks to get ups. Now after a year I want to cancel the LTE contract that was stated required a months notice to stop month by month deal. Now I was told that I have to pay cancelation fee due to ups that was supposed to be free!!! Have sent print screens of deal I took clearly stating that if you pay R595 you get free ups and router once off! The reply was that if I don't pay fee it will not be cancelled. Now I have cancelled my R1000 fibre as well!!
Used to have no issues, but had broken screen and they refused to replace as when I wanted to specify gaming screen was advised it is not necessary as it falls under home coverage. When it then broke was advised I had to specify it as it was over R3500. Conveniently the recording was apparently lost??? Now I had brake in and they refuse to pay for smash and grab that came with window, my access is R1250 and that is price of the window without smash and grab. So not even willing to pay that extra R550???
Wanted to cancel my data contract and was advised that due to me being a client for a long time they would like to keep me. They advised they would give me 15gb a month for R79. Just before of end of call stated that it is 10gb day and 5 gb night. Now first month they bill me R169 for 5gb day and 5gb night, called and advised that it is 5gb day and 5gb night and 5gb video that is a lie as on my previous accounts it show the 5gb video and this does not!! This is the last time that I use them as when I took out this contract advised I could use more than one sim that was lie as well. They advised me that I need a diffrent contract when I phoned to apply for extra sim!!!
Added the 10gb anytime + 10gh Night time to my fibre contract. There is ony one option where a free Netogy Mini UPS + power bank is included. I never received mine. After weeks of logging 5 different complaints on web, mail and phone was advised I selected the wrong option and will not get UPS. There is only one option with router on my profile page!!!
Bought a Bennet and Read air fryer for R2299, was broken and requested a replacement. When they picked up the air fryer I asked them where the replacement was and was told I would get a replacement once the have checked the faulty unit. Week or two later I followed up as I got no reply was told I got a refund but the air fryer is now R2899. Submitted that I was not happy at all and have received no feedback 3 weeks later??
They deduct money from you account without registering at all, do not trust the support is useless as well.
Used to be my go to store, always received fast and reliable service. My last two orders there is always an excuse apparently did not send proof of payment but I have them as beneficiary and only change reference number. Previous order nearly took two weeks, where it never use to take longer than 3 to 4 days
Booked a Bolt ride, when Denis arrived asked him just to wait 5 minutes for someone looking after the children to arrive can bill me for the time. He refused to wait but then still billed me saying I cancelled. When I tried to follow up about this was told they cant refund me?? And the vehicles that you get on some Bolt rides dont even seem to be road worthy these days?
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