T
Taxify
Unclaimed Business
Transportation & Logistics|1.6|14 Reviews (last 12 months)|This business does not respond to reviews
T
Taxify
Unclaimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Taxify is facing significant dissatisfaction from South African riders, with a recurring theme centred on billing disputes and unauthorised charges. Customers consistently mention being charged for cancelled trips, pre-authorisation holds that are never reversed, and lengthy refund waits stretching beyond the promised period. Drivers cancelling mid-route and pressure to increase fare offers are also frequent complaints. On the positive side, a few riders praise individual drivers for being patient, understanding, and professional, highlighting that service quality varies considerably depending on the driver assigned.
Performance(last 12 months):
Trustindex Rating
2.5TrustIndex
2.5
Review Distribution
1.6|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 12:26
Refund pending for 6 months from Bolt South Africa
I was overcharged R108.17 in September 2025 and requested payback into my account. It's been 6 months and no refund I requested call back urgently by Bolt team The R108.17 refund can be paid to the postpaid account as a credit or a voucher. Helen, Sharon, Promise, awaiting your call but haven't responded.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 12:26
Refund pending for 6 months from Bolt South Africa
I was overcharged R108.17 in September 2025 and requested payback into my account. It's been 6 months and no refund I requested call back urgently by Bolt team The R108.17 refund can be paid to the postpaid account as a credit or a voucher. Helen, Sharon, Promise, awaiting your call but haven't responded.
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 11:07
Bolt Dissapointment
I have now had a few incidents with Bolt where money on a cancelled ride was taken and not been returned its been nearly 3 weeks now...today they charged me twice for a ride I took in thr week and nobody from support is assisting me...why should I wait 14days for my money to be returned???
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 11:07
Bolt Dissapointment
I have now had a few incidents with Bolt where money on a cancelled ride was taken and not been returned its been nearly 3 weeks now...today they charged me twice for a ride I took in thr week and nobody from support is assisting me...why should I wait 14days for my money to be returned???
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 13:47
I especially want to...
I especially want to rate my last driver,Thanyani Patrick registration KJ12VPGP...he's awesome ,he's understanding and very patient. even when I couldn't pay his tip as promised ,he didn't freak out . amazing experience
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 13:47
I especially want to...
I especially want to rate my last driver,Thanyani Patrick registration KJ12VPGP...he's awesome ,he's understanding and very patient. even when I couldn't pay his tip as promised ,he didn't freak out . amazing experience
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 12:42
Day 5 today the bolt driver has my house keys
Selfish driver after making money its day 5 today, she still has my house keys. Requested ride to the mall of the south. My daughter forgot the key in the car. We only realised when we got home, 2 hours later. When we called the driver, yes she`s got the keys, but did not bother call to notify us, we could have asked her to come back whilst she is still closer. Now we cant even get hold of her cause she blocked the guy that helped me request. So een if we want to collect from her wherever she is we cant. She still has my house keys. Anything happen to me she will be held responsible. Driver name Luleka Mtshemla Car model Suzuki DZIRE Car reg. KS84MHGP This is a shameful ridiculous service running after R86.00. Is that good business? Thank you Lorraine Sekwele
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 12:42
Day 5 today the bolt driver has my house keys
Selfish driver after making money its day 5 today, she still has my house keys. Requested ride to the mall of the south. My daughter forgot the key in the car. We only realised when we got home, 2 hours later. When we called the driver, yes she`s got the keys, but did not bother call to notify us, we could have asked her to come back whilst she is still closer. Now we cant even get hold of her cause she blocked the guy that helped me request. So een if we want to collect from her wherever she is we cant. She still has my house keys. Anything happen to me she will be held responsible. Driver name Luleka Mtshemla Car model Suzuki DZIRE Car reg. KS84MHGP This is a shameful ridiculous service running after R86.00. Is that good business? Thank you Lorraine Sekwele
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Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 07:35
BOLT IS A ****
BOLT is ****ming us people. Please be very vigilant, I am using card payment, I requested a ride then the drive cancelled it, I was charged for cancelation then for a ride I didn't take, I lodged a Complain, I received an automated message that said it takes a maximum of 14days to be paid, today its day 15 without me getting my money back, and it happened again for the second time, where I cancelled the trip, only to find out my ride money was already taken.As am talking to you now, bolt owes me more than R300. If you don't have money in your account and they take that money, before the ride happens, and they claim to replace it in 14 days, what should happen with you?BOLT is putting our lives at risk.
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Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 07:35
BOLT IS A ****
BOLT is ****ming us people. Please be very vigilant, I am using card payment, I requested a ride then the drive cancelled it, I was charged for cancelation then for a ride I didn't take, I lodged a Complain, I received an automated message that said it takes a maximum of 14days to be paid, today its day 15 without me getting my money back, and it happened again for the second time, where I cancelled the trip, only to find out my ride money was already taken.As am talking to you now, bolt owes me more than R300. If you don't have money in your account and they take that money, before the ride happens, and they claim to replace it in 14 days, what should happen with you?BOLT is putting our lives at risk.
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