JR
JJ R
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
Pathetic service
I have asked vodacom numerous times to rectify my fibre account as they have billed me the full amount for fibre services (for almost two years) after they have cancelled my fibre incorrectly from their side. I phoned to make an arrangement on my wfies cellphone account and the assured me that the fibre service would not be disconnected. I have also asked them to reinstate a downpayment amount of R200 pm on the actual cellphone arrears, which they still have not done. I phoned them again, and they said that they cannot reinstate the fibre although they admit that it should not have been disconnected as it was not in arrears. Meanwhile I had to get a new ISP, but are still being charged for Vodacom's mistake. I have sent numerous emails to vodacom, ICASA and the onbudsman, to no avail. You do not hear back from any of them, but they expect you to pay for a R11000 mistake on their part. The worst company to do business with as they are *****s.
106 replies
29 months ago
Good service
Thanx Rikus Smitfor a smooth transaction and your hospitality
71 replies
69 months ago
Pathetic service
We bought the fridge about 8 years ago. 3 weeks ago I logged a query to request a quote on repairs (Ref 1315661). A week later I followed up as no one has phoned us and they said they will escalate the query - still NO response. 2 days ago I phoned the Cape Town branch and they said they would ask a manager to call me back - again it is 2 days later and still no response. It is pathetic how poor Defy's service is in times like these. There is an internal leak in the freezer part of the fridge, so we cannot use the freezer. Can you please find the time to give me an estimate of what the cost will be to have this repaired. I had a retired service manager of Defy at my place that confirmed the problem, but he cannot work on it. So instead of waiting another 3 weeks for somebody to phone me, and then another 6 weeks for somebody to show up, collect my money and tell me what I know and another 6 weeks to collect the freezer, leaving me with another 2 months without a fridge so that it can be fixed....can you please tell me more or less what the cost will be to repair an internal gas leak in the freezer part so that I can decide whether I am going this route or need to buy a new fridge
53 replies
83 months ago
Pathetic service!!!
I have been with Boksel from the beginning - worst decision I ever made. Apart from periods without service/reception, you buy data and then have to struggle to get it added to your account. They installed a debit order on my wife's account without our consent - we did not even give them the banking details. In April this year I cancelled my contract and went back to Vodacom. I phoned Boksel first to get the procedure that I need to follow - followed that and cancelled my contract on 23 April for the 30th, only to find all services cancelled immediatly on the 23rd, but being billed till the 30th. Phoned them and after numerous long conversations got them to open my line again so that I could receive the porting sms - they would close the services again a day later. Found out last week, it is still open, even thou I do not have the sim anymore (2 months already). They deducted my April account in May, and then the last bit of data (used from 1-5 May 2019) on 06/06/2019. Last week I received a sms that they will deduct June's account on 29/06/2019 - which they did. I phoned them last Tuesday to ask them to cancel the DO and rectify their accounts as I am not liable for any more accounts, as I have not been using their services for 2 months and the last accounts have been deducted on 06/06/2019. Spoke to Michelle who apparently cannot do simple math where 2 months of 0 data = R0. She kept on going back to 5 days of data usage in the beginning of May that is being deducted now (according to her a month after) - but it was already deducted on 06/06/2019 (a month after) - 29 June is now 2 months after - she could not grasp this. She told me she would investigate and come back to me, and that I should sent her a copy of the payment that was deducted. I did this the next day and asked for full breakdowns of the last 3 payments. Dead silence!!! She did not even bother to come back to me. And so the payment went through on the 29th again. I sent a mail again asking for a manager to contact me by the end of business day Monday 01/07/2019 - again DEAD SILENCE! So I will have to take this up with ICASA. Worst service ever. NEVER choose boksel!!!
0 replies
101 months ago
Fraudulent service
Mr Maxwell Stoffels is a fraud. Over a year ago my mom had her living room set refurbished by mr Stoffels from Bosmans Upholstery, as well as extra large couch cusions made up for a second set. She paid him in full when the work started. A year later and she still have not received her cusions. Also the work he did is the worst possible workmanship. The "new" base supports he made is breaking, the old varnish was not stripped all the way and resealed with the old varnish leaving unsightly areas/blotches on the wood, paintbrush hair, sand and dirt was sealed onto the wood, due to the lack of proper preparation there are rough patches due to a lack of proper sanding and the colour has no continuity throughout the set. He does not answer his phone and the offchance that he does answer he is full of empty promises. Still no cushions...enough is enough. He is nothing more than a fraud and a common thief. No other option to file a lawsuit ...
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)