NC
Nicolaas C
Active since Jan 2019
16
Reviews
0
Industries
Reviews
16 reviews19 months ago
Very happy with excellent service received as a Discovery Insure client (Cape Town bracnh)
My vehicle passed through their Cape Town yard as part of a Discovery Insure claim. Initially, some of these reviews had me worried, but they took excellent care of my vehicle for the day or two it spent there. They took 30+ photos upon its arrival to record the condition and 30+ more upon its departure. Nothing missing or damaged as some of these reviews might lead you to believe.
0 replies
19 months ago
Authorized incorrect specification headlights for vehicle
Net Assess authorized the incorrect specification headlights for a my vehicle following a minor accident, which is both shocking and revealing about their competence. This ultimately meant that Discovery had to pay for new headlights twice, the second time using OEM parts from Toyota South Africa. I sincerely hope Discovery reconsiders their relationship with this company, because it is costing them business, including mine.
0 replies
19 months ago
No communication from claims consultant
I'm leaving a review here in the hope that Discovery will contact me, because my claims consultant is no longer replying to my emails, which is both shocking and unprofessional. It has been ten days since I've last heard from Discovery - my vehicle was stripped of some cosmetic trim parts after being towed in. Unfortunately, the part is not sold separately by Toyota and reinstating it involves buying a whole R 12 000 replacement bumper. This is in addition to an unecessarily protracted claims process thanks to NetAssess authorizing incorrect specification parts, which required multiple rounds of repairs and wasted a tremendous amount of my time. I am very disappointed by Discovery and strongly considering taking all my insurance, medical aid, life cover, even banking, away from them. Vitality benefits are amazing but do not outweigh the poor service I've received these past few months.
53 replies
19 months ago
Unprofessional
Had an appointment, and their assessor simply did not pitch. No cancellation or even an attempt to reschedule - just a straight-forward no-show. The frustrating part is that the whole reason the appointment was needed, was because they authorized the incorrect specification headlights, which were missing some factory-installed features. So instead of having my vehicle repaired and moving on, I had to pester my insurance company for weeks after the claim should have concluded to get the correct headlights installed. I'm strongly considering changing my insurance provider because of this company.
0 replies
19 months ago
*********** and unprofessional
Had an appointment, and their assessor simply did not pitch. No cancellation or even an attempt to reschedule - just a straight-forward no-show. The frustrating part is that the whole reason the appointment was needed, was because they authorized the incorrect specification headlights, which were missing some factory-installed features. So instead of having my vehicle repaired and moving on, I had to pester my insurance company for weeks after the claim trying to get the correct headlights installed. So *********** and unprofessional pretty much sums it up. I'm strongly considering changing my insurance provider because of this company.
0 replies
21 months ago
Very poor communication during claim process
Extremely disappointed by the poor service I'm getting from Discovery Insure. Got into a (light) fender bender on the 12th of July - to avoid further damage, the vehicle was collected on a flat bed. Initially, I was very satisfied with Discovery's service - they promptly called me, asked if I needed assistance and arranged a tow truck. I then received two notifications, first that the claim was registered (same day), and then that the vehicle was booked in for assessment for the 15th. Since then, communication has been very poor with no further updates from their online portal. I've had to call the help line for further progress updates, and then received contradictory reports from different consultants. I have received a total of one call from the claims consultant assigned to my case, who only told me that the vehicle would in fact be repaired. It's been almost two weeks since the accident - it seems like repairs have not even started and I have no idea where my vehicle currently is. In the meantime, my 30-day car rental is running out. Utterly, utterly unaccceptable. The most frustrating part is that I have been through this before in 2018, and got daily updates and had my vehicle repaired in 10 days - but this time, they're dropping the ball.
168 replies
21 months ago
I can highly recommend CameraStuff
I bought a 2.6 m PVC backdrop with a mounting system in their online store. Very pleased with my purchase - it fits my single garage perfectly. Bonus: free delivery from GP to WC in less than 72 hours.
0 replies
23 months ago
Please check fine print - "FRICTION SURFACES EXCLUDED"
I have previously purchased their warranty and service plans, and will considering doing so again. The service plans are especially worth it for cars with engines with pricey timing belts / chains that require replacement at intervals (according to the manufacturer's listed maintenance schedule). HOWEVER - consumers should note: even if you buy BOTH the Service Plan and the Maintenance Plan, you are on your own for replacement brakes, clutches, batteries, tyres and wipers. These are all wear and tear items you will have to replace when a car hits 120 000+ kilometers and ones you may reasonably assume are included in a SERVICE PLAN. THEY ARE NOT INCLUDED. These exclusions are not made particularly clear when you take out the plan and they then fool you into thinking that you are covered. For the big bills, sorry - you will be on your own.
53 replies
26 months ago
Never, ever on time.
The only reliable thing about these buses is that they will definitely be late. If you buy a car instead and sit in Cape Town’s ********** traffic, you will still arrive sooner than you would using MyCiti.
0 replies
41 months ago
Excellent service and turnaround time
I purchased a delicate chair on auction in Johannesburg - they wrapped and safely transported it to me within three working days. I am a very satisfied customer and will be making use of their services again!
0 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
9 (56.25%)